NorthShore is currently seeking Patient Access Representatives for their Practice Support Center in Skokie. This is a full-time position and is benefits eligible. A minimum typing speed of 30 words per minute required.
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Hiring Company: NorthShore University HealthSystem (NorthShore)
NorthShore University HealthSystem (NorthShore) is a premier integrated healthcare delivery system consistently ranked as a Top 15 Teaching Hospital in the United States. Headquartered in Evanston, Ill., NorthShore is a non-for-profit organization comprised of four hospitals – Evanston, Glenbrook, Highland Park and Skokie. The system includes a 950+ physician multispecialty group practice with 130 locations across Chicagoland. NorthShore has annual revenues of $2.1 billion and employs more than 10,500 people. When you work for NorthShore, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.
We are currently seeking a Patient Access Representative for our Practice Support Call Center, located at 4901 Searle Parkway in Skokie. This is an entry level position responsible for professionally answering phone calls from patients interested in scheduling an appointment with a physician, scheduling a medical test, or answering general questions related to NorthShore's health services. The Patient Access Representative (PAR), is also responsible for patient education in regards to our available online services. They are expected to use our online knowledge management tool, including EPIC, as a resource to assist with patient calls and issue resolution. This is a call center environment and work hours can include evenings and weekends. Our call center is open Monday-Friday 7am-7pm and Saturday from 9am-1pm so schedules will vary.
In this role, you will:
Our ideal candidate will have:
This is a call center environment and work hours can include evenings and weekends. Our call center is open Monday-Friday 7am-7pm and Saturday from 7am-1pm so shedules will vary.
The Practice Support Center is located at:
4901 Searle Parkway
EOE: Race/Color/Religion/Sex/National Origin/Protected Veteran/Disability, VEVRRA Federal Contractor.
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