Position Description

JPMorgan Chase - Digital Client Service Associate
Location Chicago, IL
Job Code 1716
Apply Now

Digital Client Service Associate – JPMorgan Chase


About Skills for Chicagoland’s Future

Give yourself a competitive advantage by applying to this role through Skills for Chicagoland’s Future (Skills). Skills is a nonprofit organization that partners with organizations across the Chicagoland area to place unemployed and underemployed job seekers with employers that are committed to hiring talent through Skills.


Why utilize Skills for Chicagoland’s Future as one of your job search sources?

Skills is your advocate with the hiring company throughout the hiring process. Any job seeker who Skills determines is a match for the role is interviewed by a member of Skills’ Talent Acquisition Team and provided with additional insights into the role. Additionally, Skills is free for job seekers.


Hiring Company (JP Morgan Chase)

At JP Morgan Chase, we have an obsession for helping our customers, taking care of our employees, a strong commitment to diversity and inclusion, building relationships, and delivering extraordinary customer service. Using the latest banking solutions combined with cutting edge financial technology you’ll be front and center representing our brand, and providing superior customer service, to offer our customers the best solutions for their financial needs. If you are passionate about people, helping to improve the lives of our customers through financial solutions, education and advice, and want to join an exemplary team, then join us at JP Morgan Chase.


Job Description:

The Digital Client Service Associate – Wealth Management – U.S. Private Bank (DCSA) role is responsible for managing and facilitating the daily unique and complex service needs of the Private Bank's client base. Service is delivered in a team-based model with key locations in the US, Latin America, Europe, the Middle East, Africa and Asia.


Responsibilities Include: 

  • Provide high quality, high touch service to Private Banking clients over the phone and by email. Responsible for assisting clients and advisors with all aspects of the online experience
  • Utilize multiple systems, often simultaneously, to provide quick and thorough service to clients across all of their accounts
  • Research, follow-up, and resolve client inquiries and problems through effective interaction with clients, advisors, product partners, branch/operations areas, and other staff in a timely and professional manner



  • College degree or equivalent financial services/banking industry experience preferred
  • Client service experience preferred
  • Very high comfort level with Internet/Intranet usage and ability to quickly learn proprietary software and databases.
  • Strong to exceptional interpersonal, verbal and written communication skills
  • Experience with banking and investment products, including online banking
  • Ability to work both independently and as a team player
  • Ability to multi-task and manage priorities effectively
  • Ability to adapt to a rapidly changing business and technology environment
  • Exceptional problem-solving skills
  • Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint)
  • Weekend and evening work required on an as needed basis


Eligibility Requirements:

  • Must obtain satisfactory background check/fingerprinting results
  • Must be 18 or older on the start date
  • Must be eligible to work in the United States


10 S. Dearborn St, Chicago, IL 60603; Location is CTA accessible.


Salary and Benefits:

  • Full-time
  • Starting at $29.00 hourly (58k starting salary)
  • Medical, Dental, Vision, and 401K full benefits package


JPMorgan Chase offers an exceptional benefits program and a highly competitive compensation package.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

Back Apply Now