Position Description

Hudson - Operations Manager (O'Hare Airport)
Location Chicago, IL
Job Function Customer Service
Employer Name Hudson Group
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Hudson, one of the largest and most recognizable travel retailers in North America,  is committed to enhancing the travel experience for over 300,000 travelers every day in the continental United States and Canada. Anchored by our iconic Hudson brand, we own and manage over 1,000 duty-paid and duty-free stores in 89 locations, including airports, commuter terminals, hotels and some of the most visited landmarks and tourist destinations in the world.

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Hiring Company (Hudson)

Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores. We couldn’t serve our customers, landlords, and partners in airports, commuter terminals, hotels, and casinos without the continued support of our greatest assets: our team members. We’re dedicated to hiring and training exceptional team members, who are committed to serving the customer as the Traveler’s Best Friend. We strive to ensure we’re fulfilling our team members' career potentials through training, skills-development, and career pathways – as our team members grow and succeed both personally and professionally, so does Hudson.

Position: Operations Manager

Responsibilities:

  • Assisting the General Manager in executing the day-to-day activities in support of the strategic planning initiatives to ensure a productive and profitable operation
  • Helping to promote an overall corporate image of excellence through strong work ethic, leadership by example
  • Providing consistent delivery of excellent customer service and store visual presentation
  • Assist the General Manager in maximizing sales and profits by meeting and exceeding sales budgets while minimizing shrink.
  • Assists the General Manager in recruiting and developing quality staff at all levels. Provides input to location succession planning.
  • Provides leadership, effective management and training for staff.
  • Ensures communications from home office and the General Manager is delivered to all staff levels.
  • Ensures full adherence to all company policies and procedures.
  • Implements and enforces controls that protect the company’s assets from internal and external shrink.
  • Ensures over-all floor coaching and supervision is delivered consistently to ensure excellent customer service.
  • Completes on a timely basis all administrative work as assigned by the General Manager, (i.e. scheduling, back office administration).
  • Performs daily/ weekly operational audits.
  • Ensures adherence to all promotional programs and reports deficiencies in compliance to the General Manager.
  • Demonstrates excellent product knowledge and visual merchandising skills
  • Performs daily inspections in each store to ensure company standards in visual presentation, stock replenishment and housekeeping are maintained.
  • Fulfills all responsibilities of General Manager in his/her absence including responsiveness to landlord and home office requests.

Requirements:
-Must be 18+ years old
-Must be able to pass badging process and provide a valid driver's license/state ID and Social Security card/birth certificate
-Must be able to work in a fast paced environment
-Able to handle up to 5 miles of walking around airport daily
-Retail Management
-High school diploma or GED

Schedule: Full time (Shifts vary between 4am-11:00pm)
Pay: $60k+ annually depending on experience 
Locations: O'Hare International Airport

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