Provides scheduling and determines need for medical triage for patients needing appointments or other services for Family Medicine, Internal Medicine or Pediatrics in the Swedish Covenant Medical Group at the Foster Medical Pavilion location. Verifies demographic information, insurance benefits and eligibility in order to ensure appropriate reimbursement for services. Refers patients to Biller to make arrangements and informs patients of financial assistance procedures as appropriate. Provides initial determination of those patients who require medical triage services and transfers calls appropriately. Provides outstanding customer service and satisfaction ensuring all patients feel welcome at SCH and in the Swedish Covenant Medical Group. Enables easy, convenient access to the services they need in a friendly, efficient and timely manner. Functions within the Swedish Covenant Medical Group Call Center at the Foster Medical Pavilion as part of a team to provide superior service and satisfaction to all internal and external customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The responsibilities listed below are representative of the position and are not all-inclusive.
Demonstrates a commitment to the mission of Swedish Covenant Hospital and the Swedish Covenant Medical Group by demonstrating a customer service orientation and adheres to all responsibilities and standards of the hospital and Medical Group.
ALLOWABLE ACCESS TO PROTECTED HEALTH INFORMATION
NOTE: Computer system access is assigned based on Manager’s access level request and on the minimum necessary as described in this job description. Approval for level of access is given by the system administrator or Manager of the department that has ownership of system/module. See Computer System Access controls policy.
Education & Experience
Knowledge & Skills
INTERNAL AND EXTERNAL CONTACT
The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be as an exhaustive list of all responsibilities, duties and skills required of personnel to classify.
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Enthusiastic: Shows intense and eager enjoyment and interest
Self-Starter: Inspired to perform without outside help
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
High School or better.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)