Position Description

Account Coordinator - Insurance - HUB International
Location Chicago, IL
Job Function Customer Service
Employer Name HUB International
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Are you looking to grow your client-facing experience in a fast-paced environment within a rapidly evolving industry? Join the HUB International team today! As an Account Coordinator on the employee benefits team, you’ll be responsible for providing a high level of support in obtaining, maintaining, expanding, and servicing client accounts to best meet their insurance needs.

Give yourself a competitive advantage by applying to this role through Skills for Chicagoland’s Future (Skills). Skills is a nonprofit organization that partners with organizations across the Chicagoland area to place unemployed and underemployed job seekers with employers that are committed to hiring talent through Skills.

Why utilize Skills for Chicagoland’s Future as one of your job search sources? Skills is your advocate with the hiring company throughout the hiring process. Any job seeker who Skills determines is a match for the role is interviewed by a member of Skills’ Talent Acquisition Team and provided with additional insights into the role. Additionally, Skills is free for job seekers.


The Account Coordinator will provide professional, courteous service to our customers, producers, and company personnel. With a positive attitude, the Account Coordinator will provide a high level of support in obtaining, maintaining, expanding, and servicing our customer accounts. The Account Coordinator will work with producers to maintain synergy among HUB corporate goals, carrier requirements, and the needs of our customers.

The Account Coordinator role is open for the following departments: Commercial Lines, Employee Benefits and Construction

Job Duties

  • Respond promptly and professionally to the service needs of our insureds.
  • Provide clerical and technical support to Producers to benefit clients and to reach agency's strategic business goals.
  • Assist producer in adding coverages to existing accounts.
  • Produce quote requests, spreadsheets and other related items while verifying their accuracy.
  • Maintain controls on renewals to ensure timely preparation and processing.
  • Prepare summaries of insurance and proposals as needed for account review.
  • Remarket renewals, contact clients, create renewal proposals, and handle other renewal activities in coordination with the producer.
  • Refers current and prospective clients to other departments for solicitation of those lines of business.
  • Adhere to all Agency systems, procedures, and state regulations.
  • Communicate effectively orally and in writing.
  • Broad knowledge of insurance products and usages and ability to work independently.
  • Ability to utilize computer programs and understand functionality.
  • Oversee functions performed by Assistant CSSs.
  • Maintain required client filing.


  • 1-2 years of relevant experience in customer service
  • Bachelor's degree strongly preferred
  • Experience working with computers in Windows environment.
  • Strong MS Office skills, e.g., MS Word and MS Excel.
  • Good written and oral communication skills.
  • Above average mathematical skills.
  • Life, Accident and Health Insurance License preferred

About HUB

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep, and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

Why Choose HUB?

Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

We are the perfect fit if you:

  • are seeking a progressive work environment at a rapidly growing organization
  • have a desire to help others protect their future
  • have an entrepreneurial spirit and are challenged by the opportunity to grow the business
  • are focused on learning and development to enhance your industry knowledge and expertise
  • are a self-starter willing to invest time and energy to learn the technical aspects of our business
  • believe in integrity and building success by developing relationships with others


Remote/virtual, with anticipated return to office in the future


Full-time, permanent; Monday-Friday, 8 AM-6 PM

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

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