Position Description

Human Resources Manager
Location Louisville, KY
Job Code 1127
# of Openings 1
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The Human Resources Manager is responsible for performing HR-related duties on a professional level and works closely with senior operations and HR leadership. This position carries out responsibilities in the following functional areas: absence management (ADA/FMLA), employee relations and investigations, training, employee engagement programs, performance management, onboarding, policy implementation, workers compensation and safety, unemployment, and general employment law compliance.  This position also manages a team of HR support personnel (HR Coordinator, HR Assistant) so management skills are needed.


Essential Functions, other duties may be assigned:

  • Facilitate the onboarding and exiting process for all employees
  • Respond to inquiries regarding organization’s policies, procedures, and benefits
  • Assist with managing employee leave of absence programs and ADA accommodation requests
  • Investigate and resolve employee relations issues
  • Manage unemployment and workers compensation claims
  • Maintain confidential employment data, health records, and electronic data utilizing HRIS database
  • Partner with Operations Team to build a high performance, people‐focused culture that drives business results
  • Manage HR team at local site
  • Protect interests of employees and the company in accordance with company Human Resources policies and all applicable employment standards and legislation



  • Bachelor’s degree in Human Resources, Business Administration, or related field or equivalent work experience
  • Demonstrate knowledge of state and federal employment laws
  • Broad range HR generalist experience
  • Experience working in an environment with a high number of hourly employees (call center, manufacturing, health care, etc.) is strongly preferred
  • Ability to assess and identify causes of workplace issue and mediate conflict or make recommendations for resolution of conflicts
  • Knowledge of Payroll systems and Time & Attendance systems a plus
  • Proficient in Microsoft Excel, Word, Outlook, and Internet Explorer
  • Ability to maintain confidentiality required
  • Ability to relate and communicate with all levels of employees through excellent listening and communication skills that engender trust and support
  • PHR, SPHR, or SHRM certification preferred


Benefit package:

  • Affordable medical, dental & vision coverage for full-time employees
  • 401(k) match
  • Employee wireless rate plan
  • Paid time off (PTO)
  • Flexible spending accounts (FSA)
  • Employee rewards program
  • Group life and AD&D benefits
  • Education reimbursement
  • Long-term disability


Physical Demands & Work Environment:

The physical demands in the work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, and walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The noise level in the work environment is usually moderate.



The above statements are intended to describe the general nature and level of work performed and are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel assigned to this job. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.


About Consumer Cellular:

Consumer Cellular is a top-rated wireless carrier that provides no-contract cell phones and service plans primarily to those 50+. The company has been an approved AARP Provider for over 12 years and offers AARP members special discounts on service. Founded 25 years ago on the belief that everyone should have affordable access to the safety and convenience of cellular service, Consumer Cellular is privately held with 2000 employees. The Portland, Ore.-based company utilizes the nation's largest voice and data networks, which covers 99 percent of the U.S. population. Consumer Cellular's wireless phones and plans are sold nationwide at leading retailers such as Target, as well as directly to consumers at ConsumerCellular.com or (888) 345-5509. The company has been ranked on the Inc. 5000 list for 11 years in a row. For J.D. Power 2021 award information, visit jdpower.com/award. For cellphone tutorials, features, applications and company news, connect with Consumer Cellular on Facebook, Twitter and YouTube.


Pre-employment background check and drug screen is required.

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