Dare to bring your unique perspective?

At Novogradac, we value individuals who bring unique perspectives and bold ideas. If you’re eager to contribute to an inclusive, innovative environment where your personal and professional growth is encouraged and supported, we invite you to explore this exciting opportunity with us.

Position Summary

The Event Registration Associate serves as the registration lead, in advance of conferences as well as on-site. This role provides internal and external customer service and supports internal and external communication regarding the firm’s conferences, including survey management, attendee communication and internal reporting. This position reports to the Event Manager.

The firm has one available position in either Dover, OH, or Atlanta, GA. 

Essential Duties & Responsibilities:

Events

·         Travel to and serve as the onsite registration lead at the national conferences, including preparing name badges, coordinating workshop handouts, managing attendee communications, handing shipping and print materials, and providing excellent customer service.

·         Ensure proper distribution of attendee lists to internal employees, sponsors and attendees.

·         Manage the attendee email process by creating, testing, and sending automated communications such as confirmations, updates, and post-event surveys.

·         Oversee hotel and travel coordination by managing room blocks, maintaining reservation lists, cross-checking rooming lists with reservation records, sending reminders, and monitoring no-show reports.

·         Assist with Survey Management by creating event surveys.

·         Generate event reports including weekly registration trends, monthly credits, collections vs. outstanding revenue, and post-event data, while assisting coordinators with exhibitor support as needed.

·         Manage registration websites by building live and on-demand events, creating categories and forms, ensuring proper pricing, editing event pages, publishing content through CMS, updating hotel information, developing FAQs, and creating/managing discounts and comps.

·         Support the event planner and website coordinator with event website search engine optimization by drafting and strategizing engagement concepts.

Customer Service

• Cross-train on customer operations specialists duties.
• Answer phone calls and process requests as needed during peak times.
• Manage email account as needed.

Knowledge, Skills, Abilities:

·         Ability to effectively initiate, plan and manage projects with effective follow-through and prioritization skills.

·         Ability to provide a positive service experience for all event attendees, firm partners and internal employees to enhance the Novogradac brand.

·         Ability to communicate clearly and concisely, both orally and in writing.

·         Strong organizational skills with attention to detail.

·         Ability to work effectively with others, as well as independently.

Minimum Qualifications:

High school diploma plus 1-2 years of experience in a prior customer service or coordinator role.

Preferred Qualifications:

Associate’s degree in Marketing or related field and experience with nationwide events, either as an attendee or employee. Strong overall computer skills; proficient in Microsoft Excel, Word and PowerPoint is a plus.

Why work with us?

Novogradac is committed to fostering a welcoming workplace where all employees feel valued and empowered to grow. We believe in offering a supportive, balanced work environment that encourages professional growth and work-life integration.

We are proud to offer: 

• Increased number of paid holidays per year
• Competitive salaries with continuous review of market conditions
• Flexible working hours and work arrangements
• Remote and hybrid opportunities
• Inclusive workplace, providing strong professional growth and development opportunities

The benefits of joining our team

• Strong growth opportunities
• Competitive benefits package
• 401(k) package with firm profit-sharing
• Discretionary annual bonuses for eligible positions & CPA bonus plan
• Strong emphasis on quality work-life integration
• Dress for your day policy
• Resources of a national firm
• Opportunities to engage with our active Employee Resource Groups (ERGs), affinity groups, and advance your career within a supportive, inclusive environment
• Compensation: $41,000-47,000 depending on experience. More is possible if experience dictates.

Don’t Meet Every Single Qualification?

After reviewing this job posting, are you hesitating to apply because you don’t meet all the listed requirements? At Novogradac, we are dedicated to building a workplace supported by unique perspectives and experiences, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply.

You may still be the right candidate for this or one of our other roles.

Get to know us better!

We’re Novogradac, a national certified public accounting and consulting firm headquartered in San Francisco. Founded in 1989, the allied group of Novogradac companies has grown to more than 800 employees and partners with more than 25 offices throughout the country.

Novogradac is one of the nation’s top 40 certified public accounting and consulting firms and is a recognized leader in real estate and community development. Novogradac provides publicly and privately held national enterprises with a full spectrum of audit, tax, valuation, expert witness and litigation support, property compliance and general consulting services and works extensively in the affordable housing, community development, historic preservation and renewable energy fields.

Ready to learn more?

To be considered for this position, interested candidates MUST apply via our company website:  https://www.novoco.com/careers.

Commitment to Inclusion

Novogradac is committed to ensuring a fair and inclusive recruitment process, making reasonable accommodations to individuals with disabilities or special needs throughout the application process. We encourage applicants from all backgrounds, identities, and experiences to apply, as we believe that unique perspectives strengthen our ability to achieve excellence.

At Novogradac, we offer a variety of Employee Resource Groups and Affinity Groups to provide all employees with opportunities to connect, collaborate, and support one another in the workplace.

Novogradac & Company LLP offers a progressive work environment, competitive pay and an excellent benefits package including medical, dental, vision, paid time off, life/disability insurance, commuter flex accounts and a 401(k). 

Novogradac and Company LLP is an equal opportunity employer. Novogradac’s culture is centered on education, acceptance, innovation and opportunity. We value diversity and respect the different perspectives that each of our employees bring to Novogradac no matter their age, race, religion, gender identity or sexual orientation. We are committed to creating an equitable and inclusive workplace for our entire workforce.

By submitting an application with us, you are providing Novogradac with personal information. More information on how we use your personal information may be found in our Privacy Notice at Collection.