Cloud Support Engineer

Description

                            Cloud Support Engineer

Job Description:
Roles & Responsibilities:
•    CSE will be responsible to monitor the Cloud Infrastructure and respond to any issues. 
•    Expected to learn DevOps Skills on work 
•    Responsible to provide timely and effective resolutions to the customer tickets.
•    Responsible to Interact with Dev Team to coordinate on the customer tickets.
•    Responsible to update the Open tickets on daily basis.
•    Meets expectations regarding productivity as defined by the process or manager
•    Enter bugs to Engineering on any infrastructure issues.
•    Keep status and change logs for any work.
•    Working days: 5 days a week – Weekly time off: 2 days (Rotational) and not necessarily (Saturday / Sunday)

Primary Skills required:

•    Knowledge of Azure.
•    Working knowledge of Linux environment
•    Basic knowledge of the DevOps Concepts
•    Ability to follow instructions as directed
•    Willingness to work in 24 x 7 work environment
•    Experience on working with any of the ticketing tools like Jira, ServiceNow
•    Excellent communication skills in English (both spoken and written)

Secondary Skills required:
•    Self-motivated with excellent interpersonal skills 
•    Innovative and self-starter
•    Detail and analytical orientation
•    Problem solving and conflict resolution skills
•    Demonstrated ability to work in a fast paced environment
•    Ability to respond to common inquiries or complaints from customers
•    Must be well organized and driven to meet deadlines
•    Attention to detail. Able to work with little or no supervision.
•    Ability to work with team members across the globe

Experience range:
1+ years of overall experience

Educational Qualifications:
B.E./ ME (CS/EE) / MCA/Graduate or equivalent higher-level degree

Certifications:
Any Cloud Certification preferred.

About BETSOL- 

BETSOL is a Data Management and Intelligent Automation company offering products and solutions to both enterprises and consumers. BETSOL’s Data Management product lines include Rebit (Rebitgo.com) and Zmanda (Zmanda.com). BETSOL’s Intelligent Automation product line is comprised of products and professional services under the LeTo brand (Betsol.com). Additionally, BETSOL Global Services builds and supports end to- end enterprise solutions, reducing time-to-market for our customers. Our engineering team, with its several patents, delivers award-winning products and solutions in over 35 countries. Our work locations are set against the vibrant backdrops of Denver, Broomfield, Colorado and Bangalore, India. 
Our success is recognized with industry awards and a net promoter score that is 2x the industry average. We take pride in being an employee centric organization. Learn more at betsol.com
 

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