Client Services Specialist

Description

The Position:

The Client Services Specialist is a key liaison between Veracyte and its customers. The primary responsibility is to provide world-class service and support to doctors and patients as well as to problem solve with our internal teams including sales, lab staff, and billing department to resolve customer issues. The successful candidate will be responsible for establishing and maintaining positive, successful relationships with customers on behalf of the company by taking complete responsibility for each customer interaction and ensuring all customer requirements are fully met. This is a remote role, looking for someone in California.

Key responsibilities include:

• Contact medical practices to confirm order information
• Provide top notch customer service by answering calls with high level of professionalism and compassion  
• Partner with sales team to ensure optimal account set up for new and existing customers
• Manage kit/supply inventory levels to ensure appropriate customer levels
• Analyze customer trends using critical analysis to ensure correct processes are being met
• Handle customer email inquiries and ensure all feedback is documented

Who You Are:

You have excellent customer service skills, a kind and compassionate approach to problem solving along with great attention to detail. You have the intellectual fortitude to manage an issue and see it through to its conclusion. You take great pride in building positive relationships with patients, doctors, sales representatives and your peers. You aspire to influence continuous improvement in our internal processes and operations through providing customer feedback themes and ideas for solutions. You have at least two years of experience working in a customer care role at a healthcare related company and have used Salesforce CRM as well as Microsoft Office. Previous roles in Case Management, Reimbursement, Customer Service with Medical Terminology will help you be successful in this role.

What We Can Offer You:

Veracyte is a growing company that offers significant career opportunities if you are curious, driven, patient-oriented and aspire to help us build a great company. We offer competitive compensation and benefits, and are committed to fostering an inclusive workforce, where diverse backgrounds are represented, engaged, and empowered to drive innovative ideas and decisions. We are proud to have been named a “Bay Area Top Workplace” for nine years in a row by the Bay Area News Group, based solely on employee feedback.

The anticipated hourly rate range in the United States is $29-$32/hr. The final hourly rate offered to a successful candidate will be dependent on several objective factors that may include, but are not limited to, the type and length of experience within the job, type and length of experience within the industry, education, etc. Base pay is one part of the Total Compensation and Benefits Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Veracyte is a multi-state employer, and this salary range may not reflect positions that are located in areas outside of the designated location in this posting.

#RemoteLI

About Veracyte

Veracyte (Nasdaq: VCYT) is a global genomic diagnostics company that improves patient care by providing answers to clinical questions, informing diagnosis and treatment decisions throughout the patient journey in cancer and other diseases. The company’s growing menu of genomic tests leverage advances in genomic science and technology, enabling patients to avoid risky, costly diagnostic procedures and quicken time to appropriate treatment. The company’s tests in lung cancer, prostate cancer, breast cancer, thyroid cancer, bladder cancer and idiopathic pulmonary fibrosis are available to patients and its lymphoma subtyping and renal cancer tests are in development. With Veracyte’s exclusive global license to a best-in-class diagnostics instrument platform, the company is positioned to deliver its tests to patients worldwide. Veracyte is based in South San Francisco, California. For more information, please visit www.veracyte.com and follow the company on Twitter (@veracyte).

Veracyte affords equal employment opportunities to all qualified persons, regardless of race, color, religion, national origin, age, sex, disability, sexual orientation, gender expression, veteran or marital status. Veracyte participates in E-Verify in the United States.

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