As the leading advocate for the real estate finance industry, MBA is committed to providing our members with unmatched value and unparalleled benefits. In doing so, we recognize that our most valuable resource is our employees. MBA prides itself on sourcing top talent from all fields and is committed to investing in a culture where communication is essential, diverse voices are encouraged, and embrace inclusion for all.

• Competitive salary and benefit packages including Medical, Dental, and Vision.
• A culture committed to diversity, equity, and inclusion
• Hybrid work schedule that supports work-life balance
• Professional development opportunities

If you are looking for a career-defining opportunity, share similar values, and are ready to make a difference in the real estate finance industry, look no further. Apply today!

Position Summary:

Position performs a variety of assigned administrative, member service and customer support work tasks for the MBA Meetings & Registration Services Group. Under regular supervision, position processes and confirms event registrations, hotel reservations, and sponsor and exhibit applications. Position also maintains a working relationship with MBA departments, members, vendors, and consultants to respond to registration issues and to provide training for others within MBA. Position is an individual contributor role.

Duties and Responsibilities:

• Processes and maintains records of registrations, exhibit booth, and sponsor applications for all conferences. Performs data entry, trouble shooting, financial processing, and customer support.
• Responsible for inbound and outbound call management and responding to member & customer requests and inquiries by email and phone regarding event registration, meetings and housing.
• Processes attendee housing reservation within the current housing software platform.
• Generates refunds and credits associated with pre-payments, cancellations, substitutions, and adjustments.
• Executes financial transaction batches associated with purchases.  Conducts daily and weekly batch closings.
• Travels and provides on-site administrative support for registration and hotel accommodations for designated events.
• This position description should not be construed to contain every function/responsibility that may be required to be performed by an incumbent in this job.  Incumbents are required to perform other functions as assigned.

Qualifications:

Requires a high school diploma plus a minimum five years of prior relevant work experience providing administrative support and facilitating onsite events with association management software in an association and/or financial services environment.

Competencies:

• Ability to manage several projects simultaneously, multitask, and to adjust priorities based on timelines.
• Ability to work in a deadline-driven environment.
• Requires exceptional organizational and interpersonal skills.
• Requires excellent analytical, written and verbal communication skills, and the ability to interact and communicate with diverse individuals.
• Requires customer service and team orientation skills.
• Requires proficiency with MS Office Suite.
• Requires proficiency with content management and association management software.

The current recruitment range for this role is $45,000 - $50,000.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

MBA is an E-Verify employer.