Davis Tool is seeking a Desktop Support Technician to join our IT support help desk. This full-time position is part of our small IT team and primarily responds to end-user support requests, deploy and maintain desktop applications and workstations, as well as network cabling and telecom projects. This is an on-site position only.

 

The position supports staff using macOS and Windows computers. Candidates must be familiar with a variety of office applications and systems, and their use in an enterprise environment. Candidates should be familiar with software deployment tools, printer maintenance, and terminating ethernet cabling.

 

Davis Tool, Inc. is an advanced technology manufacturing company supporting the high tech, medical, consumer products, and aerospace industries. Our 24 hour a day/5 days per week manufacturing facilities and focus on continuous improvement support our ability to deliver the highest levels of quality and customer satisfaction. We use advanced Machining, Turning, Bending, Punching and other equipment. We have about 175 people at 2 locations.

 

If you're looking for an environment where you can expand your skills and make a true impact, this is the right place for you.

EXPERIENCE

Minimum two years of experience supporting end users, applications and desktop hardware.

RESPONSIBILITIES

• Support users locally and in our remote office

• Track support cases with the company’s trouble ticket system

• Manage inventory of consumable supplies (toner, keyboards, mice, etc.)

• Track software updates from multiple vendors, test and stage updates in a timely fashion

• Manage and troubleshoot printer-related issues (parts replacement, paper jams, managing service requests with manufacturer, etc.)

• Identify and upgrade telecom wiring (replace Cat3 with Cat6 wiring, run wiring in the existing office and cubicle environments, fix broken or improperly terminated outlets and cables, fix vertical cabling to always terminate to an outlet, etc.)
   

DESIRED SKILLS

• People skills, ability to interact with users in a friendly and agreeable manner

• Experience troubleshooting OS issues for macOS and Windows

• Basic knowledge of TCP/IP networking, DNS, DHCP and Active Directory networks

• Familiarity with a variety of office software (MS Office, LibreOffice, Internet browsers)

• Familiarity with MSIEXEC for silently deploying applications and updates

• Ability to routinely lift/move objects weighing up to 50 pounds without assistance

• Ability to work on a ladder up to 12’ in height, for cabling

• Familiarity with terminating Cat6 network cabling (keystone jacks, RJ45)

• Familiarity with deploying IP Phones (provisioning, firmware updates, etc.).

PERSONAL QUALITIES

• Self-motivated, able to multi-task and manage priorities

• Able to learn new technologies as required

• Positive attitude and dedication to customer service are essential

• Ability to handle stress while remaining calm

• Excellent communication and documentation skills

• Dedicated to maintaining a clean work area.

Davis Tool offers generous benefits, including medical, vision, dental, and 401(k) with match.

To apply go to www.davistl.com/jobs. Resume required. For assistance contact HR at 503-648-0936.

Davis Tool, Inc. is a Drug-free Workplace and an Equal Opportunity Employer. Drug Screen Required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.