Workplace Experience Specialist

Location: Vancouver, BC | Contract Term: 9 Months
Schedule: On-Site | Monday–Friday | 9:00 AM – 6:00 PM
Compensation: Up to $64.00 CAD/hour
Work Authorization: Must be legally permitted to work in Canada

 Role Purpose

Join a global leader in entertainment and storytelling as a Workplace Experience Specialist. In this role, you will steward the daily rhythms of the Vancouver office, creating a seamless, inclusive, and service-first environment for employees, guests, and leadership.

You will play a key role in workplace culture, site hospitality, event readiness, and cross-team coordination—ensuring that the physical and emotional atmosphere of the space reflects excellence, care, and belonging.

🛠 Key Areas of Responsibility

 Workplace Operations

• Deliver best-in-class service across reception, vendor coordination, and daily site operations.
• Ensure workplace environments are maintained with excellence—appearance, function, and hospitality standards.
• Oversee reception, visitor check-in, and ticketing systems.
• Elevate operations through data insights, vendor reviews (QBRs), and process enhancements.

 Culture & Community

• Act as a cultural ambassador and liaison for Employee Resource Groups (ERGs) and internal events.
• Coordinate seasonal décor and lead themed activations aligned with the company’s identity.
• Support executive site visits and host events such as screenings, panels, and town halls.
• Build and nurture trusted relationships across internal teams.

 Program Management

• Oversee office programs such as food & beverage services, event logistics, and workplace playbooks.
• Create and manage documentation (memos, SOPs) to ensure scalable, repeatable excellence.
• Partner with Global EHS and Security teams to uphold compliance and coordinate emergency readiness.

 Cross-functional Collaboration

• Interface with IT, AV, Talent, Security, Brand, and Events teams to ensure aligned site support.
• Partner with local Workplace Ops to refine strategy and optimize processes.

 Required Qualifications

• 3–5 years of experience in workplace operations, hospitality, facilities, or event management.
• Strong communication, problem-solving, and interpersonal skills.
• Experience overseeing front-of-house, reception, and food programs.
• Proven ability to manage vendors, lead by service, and work cross-functionally.
• Comfortable working occasional extended hours during major events.

 Additional Considerations

• This is a fully on-site role located in Vancouver, BC.
• Remote work is not available.
• Must be authorized to work in Canada without sponsorship.
• Contract may be extended or converted based on performance and business need.