Location:
Remote with travel

 

Job Description:
21Tech, Inc. is seeking an Enterprise Architect to provide strategic client relationship management and ensure the successful delivery and satisfaction of our Enterprise Asset Management (EAM) solutions. This role requires an accomplished professional with a strong background in client services, deep understanding of asset management, and the ability to build and maintain trusted relationships with clients across the public and private sectors.  We offer a competitive salary and a comprehensive benefits package.

 

Job Duties:

• Proactively engage with clients to understand their evolving business needs and align 21Tech’s Asset Management solutions to meet their goals.
• Partner closely with internal teams to ensure seamless project delivery and ongoing client satisfaction.
• Provide an overall solution strategy for clients beyond EAM with other vendor or in-house client products that support the full life cycle for asset management and related operation.
• Lead/Supervise Workshops and be more than a product specialist – we are looking for an Asset Management domain expert who and can understand the pain points of the customer and suggest a path forward as a leader.
• Ensures and guides as needed that internal methodologies and best practices are followed by the implementation team members.
• Lead and participate in client meetings, status updates, and business reviews.
• Support escalation management and problem resolution, ensuring timely and professional responses.
• Analyze client feedback and performance data to recommend continuous improvements.
• Develop client engagement strategies focused on expanding service offerings and identifying new opportunities. 
• Participate in sales presentations and proposal Orals to represent client service excellence and solution alignment.
• Maintain a deep understanding of Asset management technologies (Hexagon or Maximo preferred) and asset management principles to articulate value to clients.

Skills Required:

• 15+ years of professional experience in client services, Project delivery, account management, or related roles.
• Enterprise Asset Management (EAM) experience required; Hexagon EAM or IBM Maximo strongly preferred.
• Proven ability to manage and grow client relationships within complex organizations.
• Strong understanding of asset management domain, processes and business operations.
• Excellent communication, negotiation, and presentation skills with the ability to influence at all levels.
• Persuasive communicator with a strong ability to build consensus and trust.
• Strategic thinker capable of aligning client needs with business solutions.
• Self-motivated, organized, and detail-oriented with a strong sense of accountability and professionalism. 
• Bachelor’s Degree required.

About 21Tech:               
For more than 25 years, 21Tech has been delivering transformative solutions to Public and Private Sector organizations across the U.S. and Canada. We specialize in Enterprise Asset Management (EAM) implementations, business process improvement, and large-scale technology transformations. Our clients include leading municipalities, utilities, and transportation agencies, all benefiting from our expertise in managing asset-intensive operations with excellence.