Position Description

Policy Specialist, Member Engagement
Location Washington, DC
Department Residential Policy & Member Engagement
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The incumbent will collaborate in the development and implementation of MBA’s strategy on member engagement for MBA’s Residential Policy and Member Engagement Team.  The incumbent’s primary focus will be to assist MBA’s Vice President of Member Engagement in managing the following business segment groups, including IMBs, community banks, credit unions, warehouse lenders, and wholesale lenders, as assigned.  Additionally, the incumbent will have roles in contributing to the implementation of MBA’s minority homeownership initiative and representing the Residential Policy Team on mPact, MBA’s young professionals group.  

Generally, the position will include working with the Vice President of Member Engagement and Associate Director to 1) develop and implement a strategic plan to ensure that each business segment is routinely informed of MBA’s advocacy positions that impact the market and their segment; 2) create opportunities for members to meaningfully engage in the association to help develop and provide feedback on MBA policy positions; and 3) create opportunities to obtain feedback from members on mortgage policy and business issues unique to their market sector.

Working closely with MBA staff, members, and mortgage banking experts, the incumbent also will help manage MBA segment groups, special projects, and miscellaneous assignments in the Residential Policy and Member Engagement arena as directed by Group leadership.

As necessary, the incumbent may assist in advocating MBA positions with appropriate policymakers and representatives from a wide variety of real estate, financial services, and other organizations.  Advocacy work may include helping to prepare policy/advocacy materials and participating in certain policy briefings and discussions.   


  • Develop and maintain a “generalist” grasp of key residential mortgage policy issues and specialize in the business operations and key policy concerns of the assigned member segments.
  • Work to grow member engagement in MBA’s business networks, by developing regular educational program opportunities related to the MBA’s regulatory and legislative policies for member segment groups, as well as relevant MBA research, education and conferences.  This includes monthly conference calls/webinars, in-person meetings at MBA conferences, and advocacy fly-ins. 
  • Collaborate with the Residential Policy team to provide relevant policy information to the business segment networks (as assigned) to convey member policy and business concerns to MBA.
  • Support development of advocacy collateral for business segments, as needed.
  • Attend and report on external events related to key member segments, as needed.
  • Work with the Vice President of Member Engagement and the Residential Policy team to support implementation of MBA’s Minority Homeownership Initiative.
  • Provide Residential Policy support for mPact, MBA’s network for young professionals.
  • Coordinate projects on behalf of the Residential Policy and Member Engagement Team that require interdepartmental collaboration and/or working with external partners.
  • Compose routine correspondence, electronic communications, talking points, briefing papers, PowerPoints and other materials on specific issues related to MBA’s residential regulatory and legislative priorities.
  • Ensure MBA website and social media platforms contain up to date information on MBA’s residential policy advocacy and business segment activities.
  • Coordinate and support other MBA departments on marketing, research, conferences, public affairs and membership issues. 
  • Other duties as assigned.

NOTE:  Incumbent may devote some time for the position, as necessary, to “lobbying activities” as defined under Honest Leadership and Open Government Act of 2007.


Candidates should possess the following skills and experience:

  • Undergraduate degree; 
  • Two to three or more years of professional experience ideally in mortgage banking or the financial services industry, with a company, trade association, regulator or legislative body.   
  • Strong problem solving and analytical skills.
  • Ability to think and act strategically. 
  • Detail oriented and strong organizational skills with a demonstrated ability to manage multiple projects and deadlines;
  • Excellent verbal and written communication and presentation ability.
  • Ability to operate successfully in a collaborative environment. 
  • Demonstrated flexibility when approaching complex situations.
  • Desire to improve processes, take initiative and create solutions.
  • PMP certification a plus.
  • Strong knowledge of Word, Excel, PowerPoint, and Adobe Connect

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

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