OPERATIONS ASSISTANT MANAGER - EVENTS

Join Our Team: Events Assistant Manager Needed for February Start!

As the Events Operations Assistant Manager, you will be integral to the hands-on operational coordination and execution of conferences, events, and meetings, ensuring both efficiency and profitability.

Culture & Benefits

• Save money with subsidised furnished staff accommodation
• Discounts on restaurants and activities!
• Fantastic work culture and supportive community
• Walk to work - forget city traffic
• Live within one of Australia's most sought after holiday destinations!

 The Role

This position requires a highly active role, involving direct participation in the daily operations of services essential for successful event management. Your hands-on responsibilities will include:

• Ensure all Functions and Events are delivered to the best of our teams execution ability, meeting all of our Company Standards and Procedures
• Ensure all Supervisor duties are performed according to Company Standards & Procedures
• Supervise the day-to-day general floor operations of conferences and events to achieve consistency and a high level of guest satisfaction
• Respond to guest enquiries, requests and complaints in a prompt and courteous manner, taking responsibility to ensure maximum guest satisfaction at all times
• Assist the Events Operations Manager to ensure staff levels are sufficient, in line with the budget and forecasted business
• Maximise net profit by the control of consumable items and labour
• Assist with the completion of all rosters, ensuring they are completed and approved by the Events Operations Manager in the required timeframe, and that all overtime & job-share are filled
• Ensure the security of event operations is maintained with consistency and in accordance with the relevant legislation
• Ensure that all hire equipment and corporate freight arrives and departs the island as per client and hirer’s directions within 24 hours of the function pack down
• Ensure that there is adequate stock on hand of all items necessary to carry out a particular event in accordance with the client’s needs and expectations
• Identify and implement trending changes and improvements through presentation and services delivery
• Ensure the department SOP’s and Manuals are kept up to date and relevant
• Liaise with the Maintenance Manager on a monthly basis to ensure that equipment and operational areas are repaired, maintained and cleaned regularly
• Assist the Operations Manager with any project tasks as required and assigned by the Director of Events and Events Managers (remove).
• Assist in staff briefings and debriefings around group arrivals and departures, recording all relevant information for improvements for future functions
• Take a hands on responsibility for the setup and breakdown of exhibits and displays
• Assist Management and Workplace Trainers with staff training, taking on a mentor role to Assistant Managers and Supervisors
• Attend meetings, training and other duties as directed by the Operations Manager
• Perform all duties enthusiastically and in accordance with the HIE Values and Behaviours statement and the HIE Code of Conduct

About You

For a candidate to achieve success, they must possess impeccable personal presentation, exceptional communication and interpersonal abilities, effective leadership qualities, a motivational and enthusiastic demeanor, the capability to thrive under pressure, and dependability and adaptability in handling shifts and rosters.

• Certificate IV of Hospitality Operations or equivalent (Essential)
• Responsible Management of Licenced Venues – RMLV (Essential)
• Drivers Licence (Essential)
• Ability to obtain a RDA, Restricted Drivers Authority (Essential)
• Responsible Service of Alcohol – RSA (Essential)
• Demonstrate thorough knowledge and skill set in conferencing and events (Essential)
• Previous use of Microsoft Word, Excel or equivalent (Essential)
• Previous senior supervisory experience within a banqueting environment (Essential)

About Us

Part of the Whitsundays and in the heart of the Great Barrier Reef, Hamilton Island is one of Australia’s most spectacular and sought-after holiday destinations. Surrounded by pristine white beaches, and a kaleidoscope of coral and marine life, the island boasts 4 resort options, over 20 different culinary options, a championship golf course, a luxury Yacht Club and of course the award winning qualia resort.

Click 'Apply' to be taken to our Hamilton Island Careers page www.hamiltonisland.com.au/careers

Hamilton Island is much more than a great place to work – it’s an amazing career opportunity.

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