Position Overview:

The Accounts Receivable Specialist analyzes and is responsible for collections procedures.  In this capacity, you will monitor and maintain accounts to help generate revenue by making payments arrangements with customers.

Responsibilities Include:

• Making collections calls in a fast-paced environment.
• Follow departmental procedures, inform customers of their accounts are on Hold.
• Monitor overdue accounts, by using the company’s system or other methods.
• Locate and notify customers of delinquent accounts by telephone, mail and email.
• Review the terms of sales, service or credit contracts.
• Provide customer service regarding collection issues, review account adjustments, and resolve client discrepancies and short payments.
• Arrange for debt repayments or establish repayment schedules, based on customer’s financial situations and final approval by management.
• Process credit card payments with customers.
• Monitor and maintain assigned accounts, customer calls, and customer reconciliations.
• Reduce delinquency for assigned accounts by monitoring overdue accounts daily.
• Advise customers of necessary actions and strategies for debt repayment.
• Follow up effectively with sales department regarding customer accounts and maintain effective working relationships with cross-functional teams.
• Print reports of the accounts daily and submit to management for review.
• Analyze aging reports for appropriate course of action.
• Email information to sales representatives, management, and customers.
• Perform other assigned tasks and duties necessary to support the accounts receivable.

The ideal candidate will have:

• Must be Bi-lingual in English/Spanish.
• High School Diploma, or GED, and 4+ years' experience performing collections related duties. 
• Proficient in Microsoft Suite to include Word, Excel, Outlook and 10 key by touch. 
• Ability to multi-task, possesses conflict resolution and negotiation skills in a fast environment. 
• General knowledge of telephone etiquette. 
• Ability to calculate figures and amounts such as interest, proportions, percentages.
• Ability to communicate effectively.
• Incumbents require sufficient physical ability to work in an office setting; stand or sit for prolonged periods of time.
• Proficiency using computers.

**** Hourly Pay Range up to $27.00  

This position offers a competitive starting salary and comprehensive benefits program.

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