Contact Centre Sales Agent - Reservations Team

Based in our St Leonards office, Hamilton Island is seeking an enthusiastic Contact Centre Sales Agent to join our Reservations Team.

At Hamilton Island, we value Service, Excellence, Environment, Team, and Safety. Help us deliver our mission: “To create extraordinary island experiences for our employees, guests, and community.”

Your Benefits

• Fantastic work culture and supportive team
• Hybrid working arrangements
• Convenient modern offices near public transport
• Free on-site gym and subsidised fitness classes
• Discounted accommodation, tours, and dining on Hamilton Island

Your Role

Hamilton Island Contact Centre Sales Agents are responsible for accommodation, package tours and ancillary sales via phone, email, online chat within a contact centre environment. The purpose of this role is to provide our customers with expert advice regarding accommodation and ancillary services on Hamilton Island and tailoring a unique experience for each guest. Our consultants are required to quote and book accommodation packages and promote the sale of packages which include tours, activities and dining to maximise yield. This is a sales role with a focus on revenue, conversion and customer service. 

Key responsibilities of the role include:

• Efficiently convert and process booking enquiries through phone, email, and live chat from prospective and existing guests via direct and trade channels
• Qualify guests and use your expert knowledge to provide advice and personal recommendations on a variety of accommodation rates and packages, including tours, activities, and dining
• Provide accurate quotes to guests, follow up on sales leads, and confirm bookings to increase conversion
• Focus on call conversion and other sales-based KPIs to maximise revenue and achieve personal sales targets
• Build and maintain strong business relationships with our trade partners
• Communicate special guest requests to our Front Office, Housekeeping, Tour Desk, or other teams to create an extraordinary guest experience on the island
• Maintain excellent knowledge of island developments, rates, specials, and on-island activities to provide customers with up-to-date information on Hamilton Island
• Assist other Contact Centre teams with administration overflow or any ad hoc duties as required by a Team Leader or Manager

About You

As a Contact Centre Sales Agent, you’ll bring a strong background in sales and customer service, with a proven record of achieving targets and KPIs. With your communication skills and attention to detail, you’re ready to shape unique guest experiences that support our business objectives.

Your qualifications and experience include:

• Tertiary Travel qualification (Desirable)
• Minimum 1 year experience in a sales-based travel industry role (Essential)
• Contact/Call Centre experience (Desirable)

You have the below skills and attributes:

This role is ideal for someone passionate about sales, customer service, and creating unique guest experiences. You’ll play a crucial role in providing expert advice on accommodation and ancillary services, tailoring experiences for each guest, and maximising revenue through effective sales strategies. You’ll collaborate closely with various teams to ensure our guests have extraordinary experiences on Hamilton Island.

• Sales driven with a strong history of achieving targets and KPIs in a sales-based environment
• Strong written and verbal communication skills both in person and over the phone
• Excellent attention to detail
• Proficiency with Microsoft systems (Outlook, Word, Excel) and aptitude for learning new systems
• Flexible and adaptable within an ever-changing environment
• Ability to work under pressure
• Strong customer service and sales focus
• Able to work independently and as part of a team
• Friendly, personable, and approachable

Hamilton Island is much more than a great place to work – it’s an amazing career opportunity.

Click ‘Apply’ or visit www.hamiltonisland.com.au/careers

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