ACTIVITIES MANAGER - MOUNTAIN BIKING 

About the role –

Hamilton Island is the Whitsunday’s premier island resort, blending natural beauty with exceptional hospitality, where every day offers a unique opportunity to create memorable experiences for our guests. We are now seeking a manager to run the day-to-day operations of Trails HQ and E Bike hire, ensuring presentation, safety and maintenance of equipment are of a high standard and guest service is exceeded.

Your Benefits –

• Save money with subsidized furnished staff accommodation
• Staff perks - discounts on restaurants and activities!
• Fantastic work culture and supportive community
• Walk to work - forget city traffic 
• Enjoy living and working on the doorstep of the Great Barrier Reef!

Responsibilities –

• Responsible for the weekly rostering of staff to ensure that the outlet supports the promoted hours of operation.
• Provide hands-on support in both guest service and the maintenance of e-bikes to ensure a seamless customer experience.
• Ensuring all staff are suitably trained in all equipment usage and can identify risks both in people and equipment.
• Responsible for upkeep and safekeeping of the outlet and E bikes.
• Manage and mitigate risk within daily operations.
• Oversee breakdown response and provide assistance with hirer recovery as necessary.
• Ensure consistent inventory levels by ordering parts, consumables, and retail items, and conducting regular stock takes to maintain stock accuracy.
• Monitor and control business costs through strategic planning and regular financial analysis.
• Ensure completion of daily schedules, operational checklists, and routine maintenance of bikes and tracks.
• Conduct and oversee safety briefings, ensuring all indemnities are completed in accordance with the terms of hire.
• Ensure the initial training of all staff is complete and implement procedures to provide continual training and assessment for all staff throughout their employment.
• Develop and maintain opening and closing procedures and ensure these are adhered to by all staff.
• Liaise with external parties i.e. Tour Desk, Conventions and Events regarding up-to-date information about the Ebike adventure.
• Respond to all guest enquiries and complaints in a prompt and courteous manner, taking appropriate action to ensure a high level of guest satisfaction.

Qualifications –

• QLD Driver’s License (Essential)
• Senior First Aid Certificate and CPR (Essential)
• Previous Management experience in a similar position (Desirable)
• Previous experience in similar role (Desirable)
• Experience in bicycle maintenance (Desirable)
• Experience in the tourism industry (Desirable)
• Diploma of Business or similar (Desirable)

Click 'Apply' to be taken to our Hamilton Island Careers page www.hamiltonisland.com.au/careers

Hamilton Island is much more than a great place to work – it’s an amazing career opportunity.

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