BIKE MECHANIC/ATTENDANT - 

About the role –

This role is essential in delivering exceptional customer experience by helping clients select, operate and maintain high quality electric mountain bikes. It focuses on ensuring each rider enjoys a seamless and memorable journey by providing expert guidance and briefings, performing routine maintenance and delivering outstanding service. With a passion for E-bikes and customer satisfaction, this position contributes to a welcoming and engaging environment while ensuring all bikes are safe, well maintained and perfectly suited to each customer’s needs.

Your Benefits –

• Save money with subsidized furnished staff accommodation
• Staff perks - discounts on restaurants and activities!
• Fantastic work culture and supportive community
• Walk to work - forget city traffic 
• Enjoy living and working on the doorstep of the Great Barrier Reef!

Responsibilities –

• Provide guidance on the trail network and complete inductions.
• Conduct E-bike rental bookings and customer reservations.
• Conduct briefings on equipment usage and bike usage area
• Perform routine maintenance, safety checks and repairs on E-bikes.
• Ensure bikes are in optimal condition before and after each rental.
• Assist customers with store purchases of merchandise and technical products.
• Conduct and record daily inspections and cleaning of bikes.
• Perform trail maintenance to ensure safe and enjoyable riding conditions.
• Facilitate off-road recovery of guests and equipment from trails.
• Educate customers on bike operation, safety protocols and recommended routes.
• Handle bookings, payments, cash up and customer inquiries efficiently.
• Maintain a clean, organised and professional workshop and rental environment.

Qualifications –

• Minimum of 12 months’ experience in a bike workshop (Essential) (E-bike-specific training can be provided; prior exposure is advantageous).
• Passionate and knowledgeable about mountain biking, with at least three years of riding experience (Essential)
• Open / unrestricted driver's license (Essential)
• Eligible and willing to obtain QLD Restricted Driver Authority (Desirable)
• Sales experience or strong product knowledge relevant to the role (Desirable)
• Experience in the tourism industry (Desirable)

Click 'Apply' to be taken to our Hamilton Island Careers page www.hamiltonisland.com.au/careers

Hamilton Island is much more than a great place to work – it’s an amazing career opportunity.

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