ASSISTANT FRONT OFFICE MANAGER – Reef View Hotel, Hamilton Island

Step into a leadership role at Hamilton Island’s iconic Reef View Hotel, where every day brings new opportunities to deliver world-class guest experiences overlooking the turquoise waters of the Whitsundays.

As Assistant Front Office Manager, you’ll support the Front Office Manager in overseeing daily operations and ensuring our guests enjoy seamless stays from check-in to check-out. You’ll lead and mentor a passionate Front Office team, fostering a culture of warmth, efficiency and excellence in every interaction.

Why you’ll love working with us

• Develop your leadership career - step up in one of Australia’s busiest and most recognised resort hotels
• Be part of a high-performing, supportive team in a stunning island environment
• Live and work in paradise – walk to work with the Great Barrier Reef at your doorstep in subsidised, furnished staff accommodation 

Where you’ll make an impact

• Oversee and support daily Front Office operations, ensuring all guests receive professional, efficient and personalised service
• Lead, coach and roster a team of Front Office hosts and porters to achieve productivity and service standards
• Respond to guest feedback and handle escalations with empathy and professionalism
• Liaise with Housekeeping and other departments to ensure seamless coordination across the guest journey
• Maintain accurate financial records, city ledgers and house accounts in collaboration with Accounts
• Support recruitment, training and development of team members to build capability and engagement

What we’re looking for

You’re an experienced Front Office professional who leads by example and thrives in a fast-paced hospitality environment. Calm under pressure and passionate about guest service, you take pride in creating exceptional experiences for every guest.

To be successful, you’ll need:

• Minimum 12 months’ experience in a similar Assistant Front Office Manager or Supervisor role (Essential)
• Diploma of Hospitality Management or equivalent (Essential)
• Strong knowledge of hotel front office systems and procedures (Essential) 
• QLD open/unrestricted driver’s licence (Essential)
• Ability to obtain a Restricted Drivers Authorisation (Essential) 
• Excellent personal presentation and communication skills

About Hamilton Island

Our mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community.

Every team member plays a role in shaping those experiences – making Hamilton Island not just a great place to visit, but a great place to work.

A little island can do wonders – make your next career move one to remember. Apply now!