DIRECTOR OF PROPERTY SALES & LETTING -

Based on Hamilton Island we are seeking a dedicated Director of Property Sales and Letting to join our ever growing Real Estate & Hamilton Island Holiday Homes team.

At Hamilton Island, we value Service, Excellence, Environment, Team, and Safety. Help us deliver our mission “To create extraordinary island experiences for our employees, guests, and community.”

Your Benefits:

• Subsidised, furnished staff accommodation apartment
• Discounts on restaurants and activities inc. $15 p.w. gym membership
• Fantastic work culture and supportive community
• Staff perks - discounts on restaurants and activities!
• Walk to work - forget city traffic 
• Enjoy living and working on the doorstep of the Great Barrier Reef!

At Hamilton Island, we are committed to investing in the growth and development of our employees, including the future leaders of our business. We are excited about our training and development programs for 2025, that have been designed to support career progression and enhance skills. These training programs include Future Leader Training Program, Customer Service Excellence Training, Accredited Training Programs (Cert III in Hospitality & Business) and Leadership Development Program. Join us at Hamilton Island, where we believe in fostering a culture of growth and leadership, providing you with the tools to succeed and thrive in your career.

Your Role:

The Property Director Sales and Letting role has oversight of all property-related strategy and operations, encompassing real estate sales, permanent rentals and holiday rentals. The role’s purpose is to drive business development with a focus on profitable business growth, while delivering benefits for owners, and ensuring extraordinary guest and purchaser experiences. The role will manage daily operations, coordinate resources and drive and implement strategies to ensure each sector achieves its financial and operational goals.

• Develop and execute a comprehensive strategy to maintain and expand the Hamilton Island Holiday Home (HIHH) letting portfolio, ensuring sustainable growth and a competitive market position. while identifying opportunities to convert new property sales into long-term property management clients.
• Create and implement an actionable strategy to drive growth in the HIRE sales department, enhancing property sales, market share, and client satisfaction.
• Partner with Senior Managers and General Managers across Sales & Marketing, Hotels, and RAM to align on both strategic and operational planning. Work collaboratively to achieve the financial objectives set for the department, providing clear P&L reports and performance insights.
• Conduct a detailed regular review of the rental property portfolio to evaluate performance by sector. Identify areas of underperformance and develop targeted action plans to optimise returns and address any issues. Drive long-term growth by adjusting strategies to ensure alignment with market trends and organisational goals.
• Develop and nurture long-term relationships with property owners across the HIHH portfolio, acting as a trusted advisor and ensuring their needs are met with exceptional service and results.
• Leverage relationships with property buyers under the HIRE portfolio to present the benefits of property management services, fostering seamless transitions from sales to management.
• Provide expert advice to clients on buying, selling, and leasing properties, and assist with negotiations where required.
• Support Property Managers with property maintenance outcomes, relationships and reporting.
• Liaise with Legal Professionals, Building and Pest Inspectors, Valuers and Financial Institutions when required.
• Manage property listings, contacts and enquiries using Rex Software when required. Ensure that all property details are current, accurate, and effectively managed for seamless sales and property management operations.
• Prepare, oversee and review legal documents, including listing agreements, title searches, leases and contracts in consultation with the Legal Team as needed.
• Maintain an intimate knowledge legislative documented service standards across Real Estate and Holiday Letting operations.
• Ensure all real estate transactions, property management activities, and client interactions are conducted in full compliance with relevant local, state, and national laws and regulations.
• Implement and monitor adherence to company policies and procedures related to property sales, leasing, and management. Ensure that the team follows correct operational protocols including (but not limited to); for handling rental agreements, property inspections, maintenance requests, and client communications.
• Ensure compliance with WH&S procedures.
• Provide strong leadership and guidance to the team, ensuring that everyone works towards common goals and maintains the highest standards of service
• Foster a workplace culture that reflects the core values of Hamilton Island – Service, Excellence, Team, Safety and Environment. This includes clearly communicating the values to all employees and leading by example in embodying those values in daily operations and interactions. Address any instances where employee behaviour or actions are inconsistent with company values through coaching, counselling, or disciplinary measures as necessary

About you: 
You will have excellent personal presentation, communication and interpersonal skills. Must be reliable and flexible in terms of roster and shift work – including ability to work in excess of 40 hours per week and be available on weekends. You will have a strong ability and demonstrated experience managing, leading and motivating a team of 70 staff.

• QLD Real Estate Licence (Essential)
• 7 – 10 years’ experience within the Real Estate industry and/or holiday letting with 2-5 years’ experience in a senior management role (Essential)
• Diploma in Business Management or similar (Desirable)
• QLD Drivers License (Essential)
• Excellent communication and collaboration skills
• Demonstrated track record in building and sustaining relationships
• Customer-Centric & Solutions-Oriented
• Commercial & Business Acumen
• Strong Leadership & Motivational Ability
• Intermediate Microsoft skills
• Demonstrates confidentiality

About Us: 
Part of the Whitsundays and in the heart of the Great Barrier Reef, Queensland, Hamilton Island is one of Australia’s most spectacular and sought-after holiday destinations. Surrounded by pristine white beaches, and a kaleidoscope of coral and marine life, the island boasts 4 resort options including award winning luxury qualia resort, over 20 different restaurants and dining options, a championship golf course, marina and yacht club.