The Manager, Project and Program Management Services, leads the delivery of project and program management (PPM) services at the site level or at the project and program level. The incumbent provides functional support for PPM services, leads PPM service line development and supports the training and development of employees. The Manager ensures the quality of PPM service line deliverables, communicates important service line information, supports quality assurance processes at the site level or at the project and program level, and assists with verifications to assess compliance with best practices and the service line’s quality management system. The incumbent monitors and controls overall service delivery for Client-Partner projects and programs, including collecting, measuring and disseminating performance information, while tracking progress and assessing overall program needs. Leading a team of professionals, the incumbent manages the human resources responsibilities for the team, as well as the Client-Partner relationship. The Manager develops creative solutions, promotes collaboration within the service line, and ensures the quality and timeliness of deliverables.
KEY AND PERIODIC ACTIVITIES
The duties and responsibilities listed below are representative but not all-inclusive:
Primary
Apply and promote project and program management principles of stewardship, team, stakeholders, value, systems thinking, leadership, tailoring, quality, complexity, risk, adaptability, and change
Lead the delivery of project and program management services within the performance domains of stakeholder, team, development approach & life cycle, planning, project work, delivery, measurement, and uncertainty
Lead the delivery of program management services within the program management activities of integration, communications, change, financial, information, procurement, quality, resource, risk, schedule, and scope at the site level or at the project and program level
Coordinate planning and project and program work with Client-Partner representatives
Support and/or lead business development activities, ensuring that PPM service line specific activities are considered when responding to Client-Partner requests
Monitor service line competencies of project and program team members, identify and develop training requirements and implement training to achieve delivery standards
Ensure dissemination and understanding of PPM service line communications within project and/or program teams
Provide PPM service line input to service level arrangements
Evaluate, upon request, job candidates’ PPM technical capabilities
Develop and maintain effective relationships within DCC, and with industry, the Client-Partners and/or stakeholders
Ensure quality standards are met, in line with corporate and Client-Partner expectations
Perform human resources functions (e.g. coach, supervise, mentor, plan and allocate resources, manage performance)
Other
Integrate other service line and security considerations to ensure successful planning of projects and programs
Assist business units with needs assessment and resource planning
Participate in national and regional service line initiatives
Conduct site, regional and national training
Other duties as assigned
SKILLS
General and Specific Knowledge
Best practices, methods, trends and legislation in project and program management, real property, environmental and construction services
Best practices and trends in strategic planning, financial management and human resources management
Client-Partner project and program management policies and procedures
Treasury Board of Canada Secretariat policies and procedures
Formal Education and/or Certifications(s) and Experience
Minimum: university degree in engineering, architecture or related field with eight years’ relevant experience, or the equivalent
Preferred: project and program management certification
Abilities
Apply and promote project and program management principles
Exercise leadership and influence decision making in a matrix environment
Demonstrate proven leadership communication and interpersonal skills, including communicating with diverse audiences and in a manner that contributes to the success of the site, project and/or program
Be innovative and risk-tolerant in the context of knowledge-based decision making and principles-based service delivery
Demonstrate good judgement, strong business acumen, and human resources management and problem-solving skills
DEVELOPMENT AND LEADERSHIP
Provide functional advice and guidance to employees and the Client-Partners
Lead and manage direct and indirect reports
Lead project and program teams and collaborate with others
WORKING CONDITIONS
Typical office environment with routine travel
Some work may be located on construction sites; incumbent may occasionally be required to wear basic safety equipment
Check out your benefits
Working with us offers excellent opportunities for growth and advancement—and entitles you to one of the job market’s best benefits packages valued at between 25 and 30% of your salary.
Your package includes:
Health and Wellness
Home and Family
Leave and Retirement
To begin a career with Defence Construction Canada (DCC), you must be a Canadian Citizen or a permanent resident of Canada. As a condition of employment with DCC, a minimum reliability security status clearance is required and some roles may require secret security status clearance.
DCC is responsible for the Personnel Security Clearance process. Typically to be eligible for a "Reliability" clearance, you must have five years of verifiable background information and to be eligible for a "Secret" clearance, you must have 10 years of verifiable background information. The process usually involves reference inquiries, verification of qualifications, criminal records checks, and credit checks (as required) and may require fingerprints. For more information about obtaining a security clearance, please review the Standard on Security Screening.
The appropriate security clearance is a condition of employment and it is the candidate’s or employee’s responsibility to ensure, they are able to obtain and maintain their required security level clearance to begin or continue their employment with DCC. Failure to obtain or maintain, the appropriate level of security clearance means either the candidate or employee will not receive a job offer, the conditional offer will be rendered null and void or their employment will be terminated with cause. A thorough security clearance process will be applied to all candidates or employees considered for an appointment; this process includes inquiries, verifications and assessments regarding matters such as, but not limited to:
Be part of a diverse and inclusive workplace!
At DCC, we are committed to ensuring everyone has a voice and can be their authentic selves in our workplace. We actively encourage applications from all, including but not limited to, women, Indigenous Peoples, persons with disabilities, visible minorities and members of the LGBTQ2+ community. We also welcome applications from those who are not Canadian citizens who are eligible to work in Canada and have at least 5 years of verifiable background information.
DCC’s goal is to provide barrier-free access to employment opportunities and workspaces for employees and candidates. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodations), please let us know and we will work with you to meet your needs. Should you require accommodation, please email careers@dcc-cdc.gc.ca.