***ONLY PINELLAS COUNTY EMPLOYEES WITHIN THE SES REGIONAL 

9-1-1 DIVISION MAY APPLY***

Anticipated Start Date:  March 2025

Work Schedule: 1st, 2nd, or 3rd shift, depending on needs of center

Starting pay of $ 35.32 per hour

• 5% shift differential for afternoons (majority of shift between 5pm and midnight) & 10% shift differential for nights (majority of shift between midnight and 6am)

What Would You Do

• Supervises and reviews work of personnel performing a variety of duties in connection with the operation of a 911 primary answering point and direct radio dispatch of Fire and EMS response units;
• Ensures telecommunicators implement on-the-job best public safety practices in responding to and handling emergency calls applying the International Academies of Emergency Dispatch protocols;
• Handles scheduling of staff to ensure adequate coverage, including standby staff and callouts;
• Delivers formal start-up and end-of-shift operations briefings to telecommunicators;
• Conducts performance coaching and counseling of telecommunicators;
• Coordinates with other agencies in relaying or securing information and maintains constant contact with established operating frequencies;
• Corrects equipment malfunctions or reports the malfunction to the proper maintenance personnel;
• Monitors phone calls/radio traffic of telecommunicators to assist in improving their performance and to identify training needs;
• Assists telecommunicators with difficult emergency calls to elicit as much information as possible;
• Participates on the QA (Quality Assurance) and QIU (Quality Improvement Unit) teams to review Fire, EMS, and Law Enforcement calls;
• Receives telephone calls requesting assistance or information from citizens or emergency service agencies/personnel;
• Operates communications and associated peripheral communications equipment to dispatch units;
• Maintains required files, records, and accurate communications logs of pertinent transmissions of incoming and outgoing calls;
• Identifies training needs, conducts instruction and training of new telecommunicators and trainers, and maintains and updates Continuing Dispatch Education records;
• Conducts pre-scheduled tours of the Communications Center;
• Plans or attends various meetings;
• Complete annual performance evaluations and feedback for employees;
• Act as project manager for special assignments;
• Responsible for working with employees on their Career Paths
• Performs other related job duties as assigned.

What Do You Need To Have

• Must be at least 18 years of age and successfully obtain and maintain required certifications including, but not limited to: Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS) Level 3 - CJIS Security & Awareness Certification;
• State of Florida 911 Public Safety Telecommunicator Certification within six (6) months of appointment;
• Emergency Medical Dispatch Certification from the International Academies of Emergency Dispatch, and Cardiopulmonary Resuscitation (CPR) Certification within six (6) months of appointment;
• Three (3) years of experience in emergency, tactical, or customer/public complaint experience utilizing radio and/or telephone communications, which includes two (2) years of experience in public safety telecommunications that includes trainer/mentor, lead worker, quality assurance reviewer, or supervisory training; or
• An equivalent combination of education, training, and/or experience. 
• Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.
• Other knowledge, skills, abilities, and credentials required for a specific position.

What Do You Need to Interview

• Must not have any active disciplines.
• Must have passing performance benchmarks within the past rolling 12 months.
• Must have no attendance issues within the past rolling 12 months.   

Want to Learn More?

Please review the full classification description with the Physical/Mental Demands, Working Conditions, and Knowledge, Skills, and Abilities at the below link.

911 Public Safety Center Supervisor 1