We have a great opportunity for an experienced case manager who thrives in a fast-paced environment!  

Pinellas County Human Services works with our partners to help County residents meet essential needs and increase their self-sufficiency through a range of community programs covering health, homelessness, consumer protection, veteran services, justice coordination services, financial assistance and more. Our vision is to be the standard for public service in America, and we place the highest importance on quality service, respectful engagement, and responsible resource management.

Within our Community Connections Division, and in partnership with the Florida Department of Health, Human Services provides the Pinellas County Health Program, offering prevention focused health care, mental health and substance use services, specialty care referrals, and case management services to qualified low-income residents.  We are seeking a dynamic team player with a passion for helping others to fill our Case Manager 1 position. 

The Case Manager 1 is a professional office/field case management role whose primary responsibilities include processing applications to determine program eligibility and facilitate enrollment into the County Health Program; providing short term case management services to applicants, including making referrals and helping connect applicants with community resources; and responding to in person and phone inquiries from the general public seeking information and resources. 

Our Case Managers work in various sites throughout the county to increase accessibility to our services.  Employees in this class exercise considerable independent judgement throughout the eligibility process, in providing guidance and resources for clients, and in establishing and maintaining working relationships with our community partners.  A high degree of public contact is exercised, requiring professionalism, tact and poise.  This position requires an ability to relate professionally to a wide range of diverse residents applying for public assistance. 

This Human Services Case Manager 1 (Eligibility Case Manager 1) position is located at:  647 1st Ave N, St. Petersburg, FL 33701.  Work Schedule:  Monday – Friday; 8:00 a.m. – 5:00 p.m.   Hybrid schedule including office, outposts, and some remote work.

What Will You Do?

• Screen and interview applicants in person and over the phone, and responds to questions regarding availability of, and eligibility for benefits.
• Process applications to determine eligibility for medical assistance, advises applicants of needed documentation, and refers ineligible applicants to alternate community resources for assistance.
• Provide information and referral services to clients.
• Work with community partners and other agencies to assist clients in accessing services and programs.
• Answer phone calls from the general public to provide information and resources.
• Maintain an active caseload for eligibility and short-term case management.
• Enter accurate and timely notes, and scans documentation and forms in appropriate databases.
• Apply policies and procedures of the department's eligibility determination process.
• Perform data entry and record keeping.
• Prepare and prints medical ID cards and issues to clients.
• Attend meetings and trainings.
• Perform other related job duties as assigned.

What Do You Need?

Experience:  Technical and professional experience in social/human services case management or related field.

Degree: Social Work, Psychology, Sociology, or a related field.

• 5 years of experience as described above; or
• Associate's degree and three (3) years of experience as described above; or
• Bachelor’s degree and one (1) year of experience as described above; or
• Master’s or higher-level degree as described above.
• An equivalent combination of education, training, and/or experience.
• A valid Florida Driver License, in good standing, will be required to travel to offsite locations and various trainings and meetings.
• Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.
• Ability and willingness to travel throughout Pinellas County.
• Participation in the Pinellas County Employee Disaster Preparedness & Response operations.

Highly Desirable

• Knowledge of services offered by the County and other local community services agencies.
• Fluent in any languages other than English, particularly Spanish.
• Ability to work a flexible schedule when needed.

Why Choose Pinellas County?

When you join Pinellas County, you’re not just taking on a job—you’re investing in your future. We believe in supporting our employees with exceptional benefits that help you thrive both professionally and personally. Here's why our benefits stand out as some of the best in the area:

• Comprehensive Benefits Package: Enjoy affordable medical, dental, vision, life insurance, flexible spending accounts, and more that meet the needs of you and your family.
• Florida Retirement System (FRS): Secure your financial future with a robust retirement plan that gives you peace of mind as you plan for tomorrow.
• Generous leave time: Take advantage of time off to recharge and enjoy life outside of work.
• Wellness Program: Access to county gyms 24/7 and wellness programs as part of our commitment to employee wellness.
• Deferred compensation: Build your savings and plan for the future with flexible deferred compensation options tailored to your financial goals.
• To learn more, see What We Offer

Want To Learn More?

Review the full classification description with the Physical/Mental Demands and Working Conditions at the below link.

https://pinellas.gov/class-specification/human-services-case-manager-1/