***ONLY PINELLAS COUNTY GOVERNMENT EMPLOYEES IN THE TAX COLLECTOR'S DEPARTMENT MAY APPLY***

People in this position perform highly responsible advanced technical field or office supervisory work with delegated administrative responsibility; plans, assigns, monitors, and reviews the work of a moderate to large staff of subordinate lead worker(s), tax technicians, and customer service technician employees; counsels and conducts employee evaluations, as well as recommends performance plans, disciplinary actions, and career ladder recommendations; relieves administrative superiors of routine management details; participates in and performs the highly specialized, technical, or clerical activities of Driver Licensing, Motor Vehicle Titling and Registration, or Ad Valorem Tax Collection, depending on the area of departmental assignment.

What Would You Do?

• Advises employees of departmental policies and procedures;
• Counsels, recommends, and develops employees for promotional requirements and opportunities;
• Evaluates training needs of staff and prepares, coordinates, and provides structured classroom and/or on-the-job training and mentoring within assigned areas of responsibility and reviews In-House Mentoring checklist and reports;
• Tracks training and vacation scheduling to ensure adequate staffing levels and reviews and adjusts daily staffing schedules to ensure efficient office functioning;
• Maintains day-to-day office operations, such as monitoring the Q-Flow customer queuing system and quickly making decisions/changes to ensure coverage in all areas;
• Regularly monitors and assists management with improving and maintaining a positive office environment;
• Meets deadlines, performance standards, and assists management with achieving Active Strategy Enterprise (ASE) monthly measurements;
• Manages or assists in managing complicated, involved and critical inter-agency acquisition and distribution operations governing highly sensitive and controlled items requiring access to computer restricted data and services in the continuous cycles that encompass maintenance, control, issuance, tracking and accounting for acute materials and documents related to licenses as required by the State of Florida’s DHSMV Agency licensing/plates/tags/forms inventory control programs;
• Maintains timely employee performance records per set standards, keeps accurate up to date employee records (EBooks), and monitors attendance;
• Writes and presents performance evaluations, issues coaching/counseling forms and other disciplinary actions, and handles employee complaints and timely first response to grievances;
• Oversees an assigned internal department, such as dealers, funds, birth certificates, and reports;
• Participates in recruitment interviews and formulates recommendations on hiring, promotions, and terminations;
• Acts as a Quality Assurance Team leader, takes Collector’s Accountability Program measurements, and generates reports on productivity to upper management and to subordinate workers;
• Performs duties in reference to the opening and closing of the office including reports, funds balancing, breaking down machines, and ensuring staff is not accruing overtime;
• Mentors Lead Tax Technicians on duties and responsibilities of their position;
• Resolves internal and external conflicts and employee and customer complaints or issues;
• Performs the work of a Tax Technician, Lead depending on the area of departmental assignment;
• Fills in for an Assistant Manager or Manager in their absence, including leading and participating in team or management meetings;
• Evaluates, reviews, and maintains employee performance and attendance records;
• Performs other related job duties as assigned.

What Do You Need To Have?

• 5 years' experience in Florida Tax Collector’s Office/DHSMV Agency that includes lead worker, supervisor training or supervisory experience; or

• Associate’s degree in business, finance, accounting, public administration or a related field and 3 years' experience as described above; or

• Bachelor’s degree and 1 year experience as described above; or

• An equivalent combination of education, training, and/or experience.

• Must apply for and maintain FRVIS/FDLIS Access Authorization per Florida DHSMV Procedures TL-57 and RS-64.

• A valid Florida Driver's license, in good standing

• Persons in this classification must be able to be in the workplace from 8am until 5pm Monday through Friday

• Depending on the area of assignment, contact with customers, either internal, external or both (face-to-face, telephone, or e-mail), will range from 0 – 90%.

• Because of changing and necessary operational needs, an employee may be designated to work at different locations of the PCTCO for varying periods of time or attend training during hours other than regular work hours.

• Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.

• Other knowledge, skills, abilities, and credentials required for a specific position.

Knowledge, Skills, and Abilities

• Knowledge of advanced business English, spelling, and arithmetic;
• Knowledge of the laws, ordinances, DOR, DHSMV for DDL and DMV, FFWCC, and other government agencies’ rules and regulations, PCTCO policies, and personnel administration rules;
• Knowledge of the principles of office management and field operations supervision.
• Skill in operating Microsoft software applications, updating websites, and Internet investigations;
• Skill at mediating, negotiating, and resolving conflict with tact and diplomacy.
• Ability to independently and accurately make decisions in accordance with laws, ordinances, rules, regulations, policies, and procedures while guiding compliance with tact and diplomacy;
• Ability to organize and lead the activities of technical and clerical personnel;
• Ability to identify workflow problems and provide accurate, efficient solutions;
• Ability to communicate verbally and in writing in a clear, concise, effective, and courteous manner;
• Ability to proficiently interact and communicate appropriately with the public face-to-face, by phone, or by email in an efficient, effective, and courteous manner;
• Ability to use small office equipment and computers.

Why Choose Pinellas County?

When you join Pinellas County, you’re not just taking on a job—you’re investing in your future. We believe in supporting our employees with exceptional benefits that help you thrive both professionally and personally. Here's why our benefits stand out as some of the best in the area:

• Comprehensive Benefits Package: Enjoy affordable medical, dental, vision, life insurance, flexible spending accounts, and more that meet the needs of you and your family.
• Florida Retirement System (FRS): Secure your financial future with a robust retirement plan that gives you peace of mind as you plan for tomorrow.
• Generous leave time: Take advantage of time off to recharge and enjoy life outside of work.
• Wellness Program: Access to county gyms 24/7 and wellness programs as part of our commitment to employee wellness.
• Deferred compensation: Build your savings and plan for the future with flexible deferred compensation options tailored to your financial goals.
• To learn more, see What We Offer

Want to Learn More?

Please review the full classification description with the Physical/Mental Demands, Working Conditions, and Knowledge, Skills, and Abilities at the below link.

Tax Collector Supervisor