Clerk Customer Service Specialist

Location: 14250 49th Street North; Clearwater, FL  33762

Schedule: Monday - Friday, 8 am - 5 pm, occasional hours 10:30am - 7:30 pm

The Clerk of the Circuit Court is looking for new members to join our team as part of one of the finest organizations in Pinellas County. Employees of the Clerk of the Circuit Court provide quality service to our public. As a member of our working team, you will occupy a position offering a unique challenge. You are, in effect, working both for your neighbors and yourself while constantly improving your community. You are a public employee performing essential services for the people of Pinellas County.  Our county’s citizens are affected by your on-the-job performance and their opinions of our organization are directly influenced by your conduct. Wherever you work in the Clerk’s organization, please keep in mind the trust that the people of Pinellas County have placed in your hands. By meeting all of your responsibilities in the most efficient and courteous manner possible, you will find your efforts rewarding. 

This is complex clerical and financial work reviewing, processing and recording specialized records with substantial financial impact in an automated office environment. Areas of assignment could be any of the departments under the Clerk of the Circuit Court. Employees in this class review and process a wide variety of legal documents and financial records which may include cashiering, auditing and/or accounting related work. The employee is expected to exercise a high degree of independent judgment based on experience and knowledge of department operations. Deviations from standard policies and procedures are referred to a higher level for decision. This is a service oriented position, which provides information to the general public and court related personnel in response to inquiries.

What Would You Have To Do?

• Provide courteous and professional customer service.
• Communicating diplomatically with co-workers, the public, the law community and the court.
• Assist customers at the counter, by mail and by phone with inquiries related to Traffic, County Criminal, Circuit Criminal, Juvenile, and Dependency cases.
• Accept, research, and validate payments received over the counter, by mail or bonds. Accepting payments by telephone.
• Process witness fee payments and/or juror payments.
• Verify and balance daily cash drawer transactions, witness fee funds, and/or juror funds. 
• Intake and process injunctions and attend return hearings; working night court.
• Generate court calendars, issue subpoenas and file stamp pleadings.
• Process various reports (i.e. credit card payment report, delinquent payment plan report, outstanding lien report and others as designated).
• Prepare correspondence, copy and certify documents, and complete record searches.
• Assist with training other FRS
• Making phone calls to customers for the purpose of collecting on judgments.
• Process judgment liens and satisfaction of judgments.
• Other related job duties.
• Assisting supervisors and/or management with special projects upon request.
• Performs related work as assigned, or required.

What Do You Need To Have?

• 2 years’ experience in cashiering or accounting and practical skills in the use of computer equipment; or
• An equivalent combination of education, training and/or experience.

• Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.

Highly Desirable

• Knowledge of automated office equipment, practices and procedures.
• Skilled in the application of quality customer service.
• Skilled in the operation of automated office equipment
• Ability to make and apply decisions in accordance with laws, regulations and procedures.
• Ability to analyze accounts, perform computations and prepare related documents.
• Ability to understand and follow oral and written instructions and to express oneself clearly and concisely, orally and in writing.

Knowledge, Skills, and Abilities

• Knowledge of the principles of cashiering, governmental accounting and record keeping procedures pertinent to the area of assignment.
• Knowledge of the Florida Statutes, Rules of Court and regulations pertinent to area of assignment.
• Knowledge of legal terminology, grammar, spelling, math and bookkeeping methods.

Our benefits rank among the top in the area!

• Looking for a strong retirement? We have you covered as members of the Florida Retirement System (FRS) with investment and pension options.
• We have deferred compensation programs and wellness centers to name a few perks. Check out these and more!

Want To Learn More?

Please review the full classification description with the Physical/Mental Demands and Working Conditions at the below link. 

Clerk Customer Service Specialist, C16