Position Description
ERT is looking for a junior-level Service Support Engineer to support work at NOAA's Fairmont Facility. This position will focus on legacy and non-legacy systems and will provide support to both the data center and antenna lead engineers.  In this role, your duties will include data center monitoring, corrective and preventive maintenance, data center walkthroughs, emergency maintenance response, and status reporting. You will provide back up support for our satellite antenna technician. You will also be required to support equipment and supply shipping/receiving, inventory support, and other administrative management activities of the data center and satellite systems. You should have experience in taking proactive steps to reduce the likelihood of system outages, spot potential problems before they occur, and work on a team of professionals providing multiple site data monitoring, maintenance, and logistical support. Responsibilities include:

• Provide primary support to legacy system operations at NOAA's CBU (Consolidate Back Up) Facility
• Support actual contingency or COOP exercises, in addition to infrequent routine and ad hoc actions onsite at CBU
• Perform systems administration on all servers, workstations, and peripherals located at CBU
• Perform network management of all Government operational networks and components
• Perform on-site network administration support, upgrades, and installations
• Troubleshoot or verify information for documentation, planning and configuration management
• Track and report metrics for availability, data usage, error rates, packet types, packet types per time, and queue lengths
• Provide backup support to the antenna lead, data center engineer lead, and non-legacy system engineer

Required Skills

•  4+ years of experience as a data center technician, system administrator, or similar position.
• CompTIA ServerPlus, CompTIA Network, or CCNP certification would be advantageous.
• Knowledge of data center environments, servers, and network equipment
• Experience in supporting data center monitoring and ensuring the efficiency of data center systems
• Experience in installing, monitoring, and maintaining data center equipment
• Exceptional ability to work as part of a team, provide IT support, and resolve errors
• Ability to keep up with advancements in data center infrastructure and technologies
• Willingness to respond to periodic network and server errors after hours as needed
• Proficiency in documenting network processes
• Oral and written communication skills
• Willingness to learn new skills to serve as back-up for antenna lead
• The position may require working outside and climbing meteorological towers to service equipment. Training for climbing towers will be provided.
• Ability to carry a minimum of 20 lbs of equipment

Must be a US Citizen or Permanent Resident who has lived in the United States at least 3 out of the last 5 years and be able to pass a background investigation to obtain a security badge to access applicable government facilities and systems.

Education
Bachelor's in Computer Science, Information Technology, related degree or equivalent.

Location 
Work is to be completed on-site at the NOAA facility in Fairmont, WV

Salary
The salary range for this role is $53,000 - 202,000/year. This range is a good faith estimate based on similar roles across the organization. ERT uses several factors when extending an offer, including but not limited to, the position's scope and expected duties, a candidate’s work experience, education/training, and key skills.  

Benefits
All full-time employees are eligible to participate in our flexible benefits package, which includes:

• Medical, Rx, Dental, and Vision Insurance
• 401(k) retirement plan with company-matching
• 11 Paid Federal Government Holidays
• Basic Life & Supplemental Life
• Health Savings Account, Flexible Spending and Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Employee assistance program (EAP)
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Professional Membership Reimbursement
• Employee Referral Program
• Competitive compensation plan
• Discretionary variable incentive bonuses based on factors such as individual performance, business unit performance, and/or the company’s performance
• Publication and Conference Presentation Awards with bonuses

ERT is a VEVRAA Federal Contractor and Equal Opportunity/Affirmative Action employer - All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.