Position Description

Manager, Experience and Design Center - Miami, FL
Job Category Sales
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BSH Home Appliances Corporation – Top Employer US 2021

Tomorrow is our home.

Find out how easily you can achieve at BSH Home Appliances Corporation: As a leading manufacturer of home appliances and solutions, we encourage commitment and open-mindedness among our employees. With our global brands Bosch and Gaggenau as well as our local brand Thermador, our focus truly is on innovation.  And that doesn’t just apply to our products and services, but also drives the way in which we cooperate, exchange ideas and organize our teams. Everyone is invited to make their individual contribution to our overall success. Join us now and give your career a home.

Manager, Experience & Design Center

Miami, FL/ Full-time

Your responsibilities                                                                                         

Oversees all facets of the experience and design centers (EDC). This includes physical development and status of displays, product mix chosen for exhibits essential for regional market, trade marketing to drive awareness and conversion, and full budget and staffing responsibilities. The Manager of the EDC will be responsible for sales conversion using latest CRM tools and will work in close cooperation with regional sales teams and dealer network.

  • Management:
    • Directly leads Experience & Design Center Sales Consultants to offer best in class experiences for consumers and trade and monitors turnover conversion for EDC location
    • Manages Kitchen & Design Center Specialist ensuring we provide services to consumer, trade, and our builder partners during the specification process of our luxury appliances
    • In charge of culinary team that provides live brand and product experiences
    • Manages Administrative Assistant/Receptionist to ensure best in class hospitality
    • Manages all other outside staff based on needs of EDC
    • Ensures best in class hospitality service throughout the entire EDC team
  • Sales Management:
    • Focuses on awareness activities to further drive end consumers to the regional EDC and ensuring leads are tracked and converted into sales using latest CRM tools
    • Monthly tracking of consumer and trade specifier EDC visits
    • Monthly tracking of leads into conversions through EDC Sales Consultants
    • Ensures sales KPIs are met as laid out in the business plan per EDC
    • Ensures EDC consultants are focused on upselling where possible to further increase sales for DSM and Builder in the area
    • Main contact person for key builder initiatives in the area and ensures EDC team supports in closing sale with any support needed
    • Holds kickoff meeting and establishes relationship with regional DSM and qualifying dealers that opt into the CRM tools to work collaboratively to generate additional turnover
    • Looks into other areas of revenue generation where possible for the EDC and drive overall awareness for Thermador, Bosch, and Gaggenau brans (e.g. paid cooking classes)
  • EDC Marketing Manager:
    • Develops and manages all trade marketing programs executed through the EDC in close collaboration with trade marketing, brands, and sales (internal and external) teams
    • Builds and maintains relationships with designers, architects, builders, and developers by creating and executing in-showroom events, trainings, and meetings
    • Oversees hosted meeting and receptions for professional trade organizations such as NKBA, ASID, NARI and others
    • Oversees all EDC events
    • Oversees internal EDC training programs as needed
    • Generates outreach initiatives to drive trade and consumer traffic to EDC
    • Educates designers, builders, and consumers on the products and demos the products
    • Attends trade events to build relationships with local and regional trade organizations
    • Answers public inquiries generated by the brand websites
    • Consults with Corporate managers looking to develop national-level events, meetings or programs
    • Scouts and recommends local venues, contractors, resources, and customer entertainment options
    • Executes programs for corporate constituents (brand marketing, product marketing, public relations, sales, and training)
  • Program Manager:
    • Interfaces with local, regional, and national sales managers and directors to provide programming and value-added service to support their customers
    • Executes programs by overseeing hotels, food service, entertainment, training, communications, and reporting
    • Sources, negotiates, and oversees the choice of program vendors
    • Programs handle over 1,000 participants annually
  • Operations Manager:
    • Interfaces with executive management for reporting and planning purposes and primary interface to the rest of the EDC network to create synergies and best practices across the region
    • Maintains accuracy of website EDC listing
    • Continuously manages and monitors EDC budget and creates reports as necessary
    • Maintains daily records of EDC traffic and appointments
    • Supervises the EDC Sales Consultants (when applicable) in scheduling appointments, tracking and converting leads using the latest CRM tools, trainings, events, demos, and meetings
    • Maintains and manages EDC expense reporting and budgets including necessary supplies or modifications needed for EDC location (e.g. culinary supplies for chefs or major EDC renovations/modifications)
    • Functions as a consultant within the EDC network as needed (example: expansion plans, layouts of new EDCs, staffing, etc)
  • Miscellaneous:
    • May delegate some of the above responsibilities to others and supervise execution of them (eg. To administrative assistant/ receptionist)
    • Cleanliness, up to date design aspects to accommodating activities efficiently and effectively, maintaining current product mix and balance of Brand equities
    • Performs all other duties as assigned

Your profile

  • Bachelor’s degree Business Administration or related field required
  • 5-7 Years Managerial experience Required
  • 3-5 Years Marketing and/or sales experience Required
  • 5-7 Years Showroom setting or office management experience Required
  • Must be comfortable in a showroom, sales and office environment
  • Must be able to control multi-million dollar budget for specific EDC
  • Must have some knowledge of kitchen appliances and be able to demo products effectively
  • Must be able to communicate professionally with the public and trades
  • Must demonstrate good judgment and discretion when exposed to confidential information
  • Travel Percentage:  10%

Your benefits

  • A comprehensive benefits package including paid vacation, holidays, medical, dental, vision, life insurance, disability insurance, educational assistance and a 401(k) plan.

Further information

Please visit career.bsh-group.com and learn about what makes BSH a Top Employer!

EOE / AA Employer                   

This position is eligible for the Employee Referral Bonus program

We participate in E-Verify



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