Position Description

Operations Controller
Work Location Suitland, MD
Exemption Status Nonexempt
Full Time or Part Time Full time
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Position Description
The duty controller (computer operator) monitors the activity of the United States Mission Control Center (USMCC) Search and Rescue Satellite-Aided Tracking (SARSAT) system. This international Satellite Search and Rescue System depends on multiple partners to collect and distribute data. The USMCC functions as a Mission Control Center and as the Nodal MCC for Western Data Distribution Region, comprised of 6 MCCs that are responsible for all of North and South America.

Controllers monitor the performance of SARSAT satellite instruments, Local User Terminals (LUTs or ground stations), the USMCC, and all supporting communications. When the USMCC system notifies the controller of a problem, the controller must analyze the problem and take the appropriate corrective action. Will respond to queries from Rescue Coordination Centers (RCCs), SAR Point of Contacts (SPOCs), and other MCCs. Will be responsible for processing daily satellite orbital data to ensure the LUTs produce accurate Doppler positions for search and rescue efforts.

Controllers populate and ensure the quality of the data entered into the Incident History Database (IHDB). They communicate with the appropriate RCC to capture and record accurate feedback on beacon activation outcome. They also collect additional information from RCCs for distress cases and write the first draft of these distress cases for inclusion in NOAA's morning brief reports.

Administrative tasks include answering the telephone, recording all shift activity (e.g., system messages, phone calls, satellite status changes) in the controller log, running database reports, changing out backup tapes, building the draft of the morning brief document, and supporting the Beacon Registration Database (RGDB) staff by verifying the accuracy of beacon registration information on a daily basis. Will send messages to SARSAT partners concerning the quality of incoming data and regularly test communication links.

Required Skills
2 - 4 years of experience supporting programs, preferably scientific, engineering, or technical programs. Must be dependable and detail oriented. Must have excellent verbal and written communication skills to work effectively with international communities and to write concise, accurate controller duty logs. Must have proven experience using software tools such as Word, Excel, and PowerPoint. An understanding of mathematics, latitude and longitude, and time zones (e.g., UTC/ GMT) is required.  Preferred candidates with military experience serving as a operations or command center duty officer. Must be in compliance with Executive Order 14042 which requires Federal Contractors to be vaccinated against COVID-19.

Must be a US Citizen or Permanent Resident and be able to pass a background investigation to obtain a security badge to enter the applicable government facility.

Education
HS education, with BS preferred.

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