Position Description

Customer Relations Representative
Work Location Suitland, MD
Exemption Status Nonexempt
Full Time or Part Time Full time
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Position Description
Will support the Search and Rescue Satellite Aided Tracking (SARSAT) system located in Suitland, MD. The Customer Relations Representative will perform the following functions:

•    Answer incoming phones and resolve customer issues by calling and emailing customers
•    Track data received and source documents
•    Accurately and quickly enter alphabetic, numeric, and symbolic data into a computer system
•    Review error reports and make necessary corrective actions
•    File and route documents after entry
•    Prepare mailings
•    Work in a team environment

Shift Time: 9 am to 5:30 pm

Required Skills
4 years of related experience with help desk and/or customer service/relations with an emphasis in responding to email messages from the public. Experience working with the public and the ability to respond appropriately to difficult clients is a must. Requires the ability to make appropriate decisions to resolve issues based on information provided by customers. Must be flexible in performing day-to-day functions. Requires knowledge of spreadsheet and word processing software. 

Must be a US Citizen or Permanent Resident and be able to pass a background investigation to obtain a security badge to enter the applicable government facility.

Desired
2-4 years supporting scientific, engineering, or other technical programs are desired.  Must have excellent verbal and written communication skills to work effectively with international communities and to write concise, accurate controller duty logs.  Typing speed 50 wpm or greater. Proven experience using software tools such as Word, M Access, Excel, and PowerPoint is desired.  An understanding of mathematics, latitude, longitude and time zones (e.g., UTC/ GMT) is helpful.  Willingness to work compensated occasional 12-hour shifts which may include nights is desired.

Education
High school diploma, or equivalent, or BS degree.

ERT is a VEVRAA Federal Contractor and Equal Opportunity/Affirmative Action employer - All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

 

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ERT is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. In compliance with Title VI, ERT may also provide language translation and interpretation services for visitors and employment candidates. If you need special assistance or accommodation while seeking employment, please contact Human Resources via email at ert-hr@ertcorp.com or by phone at 240-554-0161.