Position Description

CARES Act Coordinator
Company Goldbelt, Inc
Work Location Juneau, AK
Req ID 11003
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CARES Act Coordinator

Juneau, AK


Employment Type: Temporary
Clearance Requirements: Background Check
FLSA Status: Non-Exempt (Hourly)
Eligible for Remote Work: Yes

Title:   CARES Act Coordinator

Department:  Shareholder Services

Category:                  Temporary, Full Time                                     FLSA Status:   Non-Exempt

Salary/Grade Level:       $25/Hour                                                             Date:  8/11/21

Reports to:    Shareholder Services Manager / Executive Assistant


The Federal CARES Act has given Goldbelt, Incorporated, a Tribal Entity, Tribal Relief Funds to support shareholders through this pandemic.

The CARES Act Coordinator will be serving eligible Goldbelt Shareholders by assisting with application completion, determining eligibility for services, and processing files on a strict timeline. This job is focused on determining eligibility through online, by phone, receiving paper forms, and in-person processing and ensures forms are complete and certified. Accurately closing out cases and certifying eligibility and completion of required forms.

Goldbelt seeks highly motivated persons with excellent communication skills and experience. The ideal full-time candidate will have experience with case management duties. This position requires frequent contact and coordination with shareholders. Candidates should have experience using all common computer programs required for case management and communication, including use of Microsoft office suite. Due to COVID-19 this position is work from home, is short-term, and only in office when necessary.


  • Provide client intake and determine eligibility for services under the CARES Act;
  • Maintain case files and back up documentation to justify expenses;
  • Responsible for answering and making phone calls and emails from applicants
  • Responsible for reviewing and determining CARES Act application eligibility
  • Maintain working knowledge of eligibility criteria for each financial assistance program available through the CARES Act Assistance Grants
  • Always provide professional and polite service to customers
  • Research pending applications to move from pending status to eligible or not eligible
  • Review new applications to make determination of eligibility for financial assistance program; and if eligible, process application
  • Collect required documentation for financial assistance program application
  • Complete data entry, of information obtained from initial financial assistance application and/or client interview, into application and online shareholder database program.
  • Responsible for all aspects of paper and electronic file management of applications
  • Responsible for making eligibility recommendations for the CARES Act Assistance Grants and submitting to the Shareholder Services Manager or designee for approval
  • Other duties as assigned


  • Must be computer literate
  • Must be professional
  • Moderate interviewing skills
  • Good verbal communication and interpersonal skills
  • Must be comfortable handling sensitive and confidential information
  • Proficient in Microsoft Office 365 – Word, Excel, Outlook, Power Point and Microsoft Teams
  • Working knowledge of office practices and procedures
  • Ability to analyze, incorporate, and implement regulations from multiple sources
  • Ability to complete data entry assignments efficiently and accurately
  • Ability to establish and maintain cooperative working relationships with other team members

MINIMUM QUALIFICATIONS (education, experience, skills)

  • High School Diploma or equivalent
  • Ability to successfully pass a background and credit check;

PREFERRED QUALIFICATIONS (education, experience, skills)

  • A Valid driver’s license with an acceptable driving record
  • Shareholder Hire Policy applies
  • Case Management Experience

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