9-1-1 Telecommunicator Trainee
Classification Title: 9-1-1 Public Safety Telecommunicator – Trainee Underfill A, C20
Location: 10750 Ulmerton Rd., Suite 343, Largo, FL 33778
Employees are eligible for a pay increase and stipend(s) based on shift schedule and training completion.
- 7% market driven skills supplement once the employee is working independently and initial training is completed.
- 5% shift differential for afternoons (majority of shift between 5pm and midnight) & 10% shift differential for nights (majority of shift between midnight and 6am)
WHO ARE WE LOOKING FOR?
Do you thrive under pressure and enjoy making an impact? Are you a multi-tasking bartender or server, a solutions-oriented call center representative, or a patient teacher looking for a career where you can help the community during their most tense moments? See the difference you can make as a 9-1-1 Telecommunicator for Pinellas County! Watch: Pinellas 911 telecommunicator meets resident she helped save , Join our Team as a 9-1-1 Telecommunicator
WHAT SETS US APART?
Biweekly Medical Plan Premiums:
Employee Only: $12.12
Employee and Spouse or Domestic Partner: $139.97
Employee and Child(ren): $111.66
- 9-11 paid County holidays; 2 floating holidays and 2 personal days (pro-rated); annual leave (accrue 15 days in first year)
- Florida Retirement System , Employees contribute 3% and the county contributes 6.3% for regular status employees.
- 457 Deferred Compensation Plan
- Tuition Reimbursement
WHAT WOULD YOU DO?
- Receives telephone calls requesting assistance or information from citizens or emergency service agencies/personnel.
- Screens calls and determines the appropriate actions; initiates action as required by standard operating procedures.
- Implements on-the-job best public safety practices in responding to and handling emergency calls, applying the International Academy of Emergency Medical Dispatch Priority System guidelines.
- Under supervision or in tandem with more senior staff, assist in dispatches of the proper equipment to handle Fire/EMS emergencies; relays information and executes tasks/requests related to these emergencies.
- Maintains accurate records of incoming and outgoing calls by entering information into computer.
- Operates telephone systems, computer-aided dispatch terminals, radio and associated peripheral communications equipment.
- Performs related work as assigned or required.
WHAT DO YOU NEED TO HAVE?
- Be at least 18 years of age or older with a High School Diploma or equivalent (G.E.D.) and able to speak, write, and comprehend the English language.
- Have at least 1 year of customer service experience.
***9-1-1 Public Safety Telecommunicators are subject to a Level 2 Criminal History Check completed by the Florida Department of Law Enforcement.***
WANT TO LEARN MORE?
Please review the full classification description with the Physical/Mental Demands, Working Conditions, and Knowledge, Skills, and abilities at the below link.
9-1-1 TELECOMMUNICATOR CLASSIFICATION DESCRPITION