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Position Description

Pinellas County Government offers an excellent benefits package. Find out What We Offer

9-1-1 Telecommunicator Trainee
ID 9263
Pay Range 19.96
Advertise Close Date 2/3/23
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9-1-1 Telecommunicator Trainee

Classification Title: 9-1-1 Public Safety Telecommunicator – Trainee Underfill A, C20

Location: 10750 Ulmerton Rd., Suite 343, Largo, FL 33778

Employees are eligible for a pay increase and stipend(s) based on shift schedule and training completion.

  • 7% market driven skills supplement once the employee is working independently and initial training is completed.
  • 5% shift differential for afternoons (majority of shift between 5pm and midnight) & 10% shift differential for nights (majority of shift between midnight and 6am)

WHO ARE WE LOOKING FOR?

Do you thrive under pressure and enjoy making an impact? Are you a multi-tasking bartender or server, a solutions-oriented call center representative, or a patient teacher looking for a career where you can help the community during their most tense moments? See the difference you can make as a 9-1-1 Telecommunicator for Pinellas County! Watch: Pinellas 911 telecommunicator meets resident she helped save , Join our Team as a 9-1-1 Telecommunicator

WHAT SETS US APART?

Biweekly Medical Plan Premiums:

Employee Only: $12.12

Employee and Spouse or Domestic Partner: $139.97

Employee and Child(ren): $111.66

Family: $229.32

 

 

 

 

 

 

  • 9-11 paid County holidays; 2 floating holidays and 2 personal days (pro-rated); annual leave (accrue 15 days in first year)
  • Florida Retirement System , Employees contribute 3% and the county contributes 6.3% for regular status employees.
  • 457 Deferred Compensation Plan
  • Tuition Reimbursement

WHAT WOULD YOU DO?

  • Receives telephone calls requesting assistance or information from citizens or emergency service agencies/personnel.
  • Screens calls and determines the appropriate actions; initiates action as required by standard operating procedures.
  • Implements on-the-job best public safety practices in responding to and handling emergency calls, applying the International Academy of Emergency Medical Dispatch Priority System guidelines.
  • Under supervision or in tandem with more senior staff, assist in dispatches of the proper equipment to handle Fire/EMS emergencies; relays information and executes tasks/requests related to these emergencies.
  • Maintains accurate records of incoming and outgoing calls by entering information into computer.
  • Operates telephone systems, computer-aided dispatch terminals, radio and associated peripheral communications equipment.
  • Performs related work as assigned or required.

WHAT DO YOU NEED TO HAVE?

  • Be at least 18 years of age or older with a High School Diploma or equivalent (G.E.D.) and able to speak, write, and comprehend the English language.
  • Have at least 1 year of customer service experience.

***9-1-1 Public Safety Telecommunicators are subject to a Level 2 Criminal History Check completed by the Florida Department of Law Enforcement.***

WANT TO LEARN MORE?

Please review the full classification description with the Physical/Mental Demands, Working Conditions, and Knowledge, Skills, and abilities at the below link.

9-1-1 TELECOMMUNICATOR CLASSIFICATION DESCRPITION

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