Position Description

Implementation Specialist (Core)
Location Remote
Job Code 636
# of openings 1
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The SHAZAM Network is expanding their core implementation team.  We are looking for an Implementation Specialist to join our existing staff to provide core processing/platform expertise to our customers.  If you are looking for a fast-paced environment with rewards commensurate with your experience and contributions, we would like to hear from you.

The role of the Implementation Specialist is to provide quality installation and training of the core and platform systems while building a strong foundation for a lasting business relationship.   This includes assisting clients with training, entry of system parameters and development of any new departmental procedures that may be required.  A review and comparison of databases is required to prepare mapping specifications for programmers and build a system database for customers.  Various testing throughout the project cycle is required and an extensive review of the parameters and data output with client is necessary to ensure the system is set up correctly and the customer understands the options available.  Some support and training assistance is required during and post conversion.  As an Implementation Specialist, you may spend as much as three weeks at the bank of which two weeks are typically back to back.

OTHER ACTIVITIES

  • Responsible for all aspects of converting a bank from one core/platform accounting system to SHAZAM Core Services systems.
  • Responsible for mapping of data, verification, workflow, procedures, process, G/L, loans, and deposits.
  • May work with back office functions, teller operations, new account opening process, lending practices, report generation/customization, general ledger, and general community bank operations and workflow.
  • May work with ancillary banking product providers including but not limited to Online Banking, IVR, ATM, and Item Processing.
  • Documents product issues and works with development/support on resolution.
  • Assists the Support Team on an ongoing basis as needed when not actively working on an implementation and following a conversion during the post-conversion period.
  • Travels to customer site for mapping session and implementation.

SELECTION CRITERIA

  • Previous bank conversion experience and/or backroom banking experience (internal operations/back room operations – DDA, GL, loans, teller) preferred.
  • SHAZAM Core Services experience or other core provider experience a plus.
  • Excellent communication skills.
  • Ability to travel up to approximately 50% of time depending upon the business need.  Can include some back-to-back overnight and weekend trips.
  • Demonstrated PC experience (Microsoft Office Professional).
  • Demonstrated IBM iSeries OS knowledge a plus.
  • Demonstrated basic computer OS (Windows) trouble shooting skills
  • Experience with use of a customer ticket tracking system preferred.
  • Ability to recognize problems and react quickly.
  • Organized, detail oriented and dependable work habits.
  • Must be highly motivated and fully engaged with a commitment to high standards/zero defect mindset.
  • Strong customer service skills required.
  • Ability to work under the pressure of deadlines, to work overtime and/or be “on call” as needed.

The Strength of SHAZAM

SHAZAM’s an independent company in the thriving financial services industry. We offer a dynamic, fast-paced work environment where you'll be challenged and rewarded for your achievements. Our employees’ professional growth and development is top priority, and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening community financial institutions. We’re a trusted partner to our valued customers providing answers, choice and innovation with an impeccable level of customer service — a level unmatched in the industry. And here’s the best part. We’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. As an employee here, you’ll get to know everyone from the front line to the CEO, and be a part of a highly collaborative work environment.

Benefits

Join SHAZAM and be a part of a motivated and vibrant group of people. We offer highly competitive salary packages and attractive benefits:

  • Comprehensive benefits package including medical, dental, and vision, plus flexible spending accounts

  • Retirement plan, plus financial planning assistance

  • Paid time off, paid parental leave, volunteer time off, and paid corporate holidays

  • Educational assistance

  • Casual dress

  • Wellness programs, on-site fitness center and fitness reimbursement

  • Life insurance and disability plans

  • Employee rewards, recognition programs and employee referral program

  • Flexible hours

  • Two Des Moines area facilities with secure building access and free on-site parking. (Johnston office is located in a greenbelt area).

AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

PROTECTED VETERANS AND INDIVIDUAL WITH DISABILITY

Visa Sponsorship: This position is not eligible for sponsorship for work authorization by ITS, Inc. Therefore, if you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time.

If you believe you are receiving communications related to this position from someone other than SHAZAM, please email HumanResourcesGroup@SHAZAM.net. SHAZAM will not ask you to share financial information as part of the application process.

If you’re interested in this position, click the Apply Now button below to apply online.

 

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