Position Description

Client Support Workflow Coordinator (Remote Work Flexibility)
Location Des Moines, IA
Job Code 646
# of openings 1
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Do you excel in supporting clients? Do you enjoy looking at the overall big picture view but yet love delving into the details? If so, we may have the job for you!

SHAZAM is looking for a Workflow Coordinator in our Client Support Department. The Workflow Coordinator will assign, monitor and report on the progress of merchant SRs and merchant Projects. Within the first 30 days, you will be taking Client Support Help Line calls and supporting the Client Support representatives by following up on open SRs. You will be the point of contact for escalating merchant related SR’s throughout SHAZAM and externally to our merchant partners. You will be assigning merchant projects and monitoring volumes and lead times within 60 days. And within the first 90 days, you’ll have an opportunity to review and revamp the merchant manuals.

The Strength of SHAZAM

SHAZAM’s an independent company in the thriving financial services industry. We offer a dynamic, fast-paced work environment where you'll be challenged and rewarded for your achievements. Our employees’ professional growth and development is top priority, and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening community financial institutions. We’re a trusted partner to our valued customers providing answers, choice and innovation with an impeccable level of customer service — a level unmatched in the industry. And here’s the best part. We’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. As an employee here, you’ll get to know everyone from the front line to the CEO, and be a part of a highly collaborative work environment.


Join SHAZAM and be a part of a motivated and vibrant group of people. We offer highly competitive salary packages and attractive benefits:

  • Comprehensive benefits package including medical, dental, and vision, plus flexible spending accounts

  • Retirement plan, plus financial planning assistance

  • Paid time off, paid parental leave, volunteer time off, and paid corporate holidays

  • Educational assistance

  • Casual dress

  • Wellness programs, on-site fitness center and fitness reimbursement

  • Life insurance and disability plans

  • Employee rewards, recognition programs and employee referral program

  • Flexible hours

  • Two Des Moines area facilities with secure building access and free on-site parking. (Johnston office is located in a greenbelt area).



Visa Sponsorship: This position is not eligible for sponsorship for work authorization by ITS, Inc. Therefore, if you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time.

If you believe you are receiving communications related to this position from someone other than SHAZAM, please email HumanResourcesGroup@SHAZAM.net. SHAZAM will not ask you to share financial information as part of the application process.

If you’re interested in this position, click the Apply Now button below to apply online.


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