Position Description

IT Manager
Location Vancouver, BC
Job Code 628
# of openings 1
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FuseFX Vancouver is currently searching for an Information Technology Manager to join our team. The primary focus of this position is the direction and management of the technology department, including escalation support and oversight of all technology-related tasks. 

 

FuseFX is an award-winning Visual Effects Studio providing visual effects services for episodic television, feature films, commercials, virtual productions, and VR. Founded in 2006, the company employs 800+ personnel across eight studio locations and three brands. Our flagship studio is in Los Angeles, CA, with locations in New York City, Vancouver, BC., and Atlanta. Our Montreal, Toronto, and Bogota studios are serviced by FOLKS VFX, who joined FuseFX in 2020. The Adelaide, Australia studio is serviced by Rising Sun Pictures, who joined FuseFX in 2021. 

 

Responsibilities: 

 

Project Management – 20% 

  • Participate in strategic planning and implementation of new technology 

  • Evaluate and integrate hardware, software, and workflow upgrades 

  • Lead documentation and change management efforts  

 

Team Management – 40% 

  • Manage employee schedules, ensure coverage is adequate for production needs 

  • Act as primary liaison for production management 

  • Oversee internal ticketing system and make assignments to employees, review performed work. 

  • Make recommendations on staffing needs, evaluate and review people within department 

  • Train and develop team members encouraging acquisition of new skills. 

 

Escalation & Support – 30% 

  • Provide coordination and support for technology team 

  • Assist and resolve support issues as required 

  • Gather and deliver concise problem solving to infrastructure team to assist with advanced diagnostics  

 

Security – 10% 

  • Contribute to best practices/policies 

  • Oversee implementation of internal policies 

  • Backup / Disaster Recovery planning and testing 

 

Requirements: 

 

Technical Knowledge 

  • Virtualization and Backup (VMWare Vsphere, Veeam) 

  • High performance storage systems Qumulo, Isilon, StorNext 

  • Knowledge and configuration experience of Networking (Ruckus, Extreme, Arista, Commscope, Mellanox) and Firewall devices (Palo Alto, Watchguard) 

  • Scripting/automation Python a plus 

 

Experience 

  • Implementing fast and secure networks. 

  • Supporting 2D and 3D artists / applications, Nuke and Maya a plus 

  • Troubleshooting and integration of multiplatform OS environments (Windows / OSX / Linux) 

  • AWS Solutions Architect Associate certification a plus  

  • Data center design, project management, vendor, and contractor supervision experience 

 

Qualifications: 

 

  • Minimum 7 years’ experience in an enterprise system engineering environment 

  • Positive can-do attitude combined with the ability to work under pressure to meet deadlines 

  • Excellent communication and organizational skill with strong attention to detail 

 

Nothing in this job description restricts the Company’s right to assign or reassign duties and responsibilities to this job at any time. The Company prohibits discrimination in employment against otherwise qualified applicants because of a physical or mental disability and will make reasonable accommodations to enable  qualified persons with known disabilities to perform the essential functions of their job consistent with applicable law. The Company will consider qualified applicants with criminal histories in a manner consistent with applicable law. 

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