Position Description

Executive Producer
Location Montreal, QC
Job Code 587
# of openings 1
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The Executive Producer has primary responsibility for the quality and success of all client relationships at the Folks Montreal facility. In partnership with the Head of Production / Senior VFX Supervisor, they drive organic growth of the business through existing relationships and word-of-mouth referrals. They monitor the status of client relationships on all active and potential projects at the Montreal facility, and step in as needed to ensure clients feel they are receiving excellent service from Folks at all times. They also ensure Folks Montreal remains consistently in touch with clients over time, whether or not the client has projects currently in house. The Executive Producer takes on many of the duties of a Managing Producer and is required to maintain hands-on knowledge of the Folks pipeline. They personally produce projects of strategic importance to the company, and work to convert clients into partners who view Folks as a key collaborator integral to the success of their current and future shows. 


Key Duties


New Project Acquisition and Onboarding


· Lead efforts to secure new projects  and represent Folks in pitch, concept, VFX and production meetings at studios and production offices

· Play a central role in the development of relationships at the studio level, becoming the point of first contact for studio executives seeking bids for new projects.

· Act as a bridge between Folks Business Development and Production, coordinating with other facilities and ensuring new business leads are smoothly integrated into Production

· Establish relationships with first time clients,  and set the tone of their working relationship with Folks for project success

· Maintain and build relationships with existing clients. Position Folks to work on their future projects, and drive organic growth of the studio’s client base with word-of-mouth referrals

· Read scripts and participate in initial bidding/creative discussions, teaming up with VFX Supervisors to double check bids, costs, attend meetings, etc.

· Initiate communication  between Folks Production staff and new projects, ensuring clients receive a rapid and thorough introduction to key Folks show personnel

· Allocate Production staff  to newly awarded shows, collaborating with other Department Heads on Supervisor and Editor assignments

· Ensure internal kickoff meetings take place , and Folks’ team is properly briefed on project requirements and client expectations


Client Experience


· In collaboration with other members of studio leadership, take overall responsibility for the quality of client relationships and Production staff

· Advocate for client experience  across the company, with particular focus on client touchpoints and the handoff between different departments

· Establish a friendly yet professional tone  for the facility's interactions with new clients, building the credibility necessary to manage client expectations throughout production

· Ensure client expectations are met consistently  on every project. Sit in on client reviews, and advocate for a client-centric approach to Production

· Meet regularly with key clients  for feedback on their experience with Folks and address any issues. Look for opportunities to better serve clients, and increase Folks’ share of their work


Production Department Oversight and Staffing


· Ensure the Production team’s day-to-day work and priorities are aligned with strategy for the Montreal office

· In collaboration with HR and studio leadership, participate in hiring, onboarding, and releasing Production Department and Production Management staff

· Identify opportunities to elevate the performance of the Production team, both individually and as a group, and coach Producers of all levels of experience

· Build relationships with candidates for senior Production roles, evaluating their potential and fit. Maintain a roster of local outside Producers to be able to staff new shows at short notice

· Encourage active discussion of client experience techniques and issues with the entire Production team. Role-model client relations, communication, and professional behavior

· If needed, collaborate with HR and senior Production staff to draft and update job descriptions for Production roles tailored to the requirements of the Montreal office

· Identify substandard performance  by members of the Production team, and act rapidly and decisively to resolve it before client experience is impacted

· Collaborate with HR and Managing Producers to prepare and deliver performance reviews for Producers and Production staff in the location or business vertical

· Monitor workload and assignments  for each Producer, balancing the volume of shots and shows they produce with their ability to provide clients with the best possible experience

· Schedule  weekly Producer meetings  that cover any new developments, along with issues related to managing clients, technical matters, and best practices

· Ensure the Production team properly maintains Shotgun, keeping critical information such as assignments, dates, and scope of work up to date at all times

· Ensure all shows have coverage and continuity during Producers’ absences, vacations, and reassignments, and cover for other Producers as needed

· Cultivate a team-oriented approach to client interaction, engaging clients with several key client-facing staff, and avoiding bottlenecks in communication


Shows in Production


· Personally produce shows of strategic importance , or those which carry especially high levels of financial or reputational risk. Hand off to other Producers once they are established at Folks

· Ensure the financial impact of creative and scheduling decisions is understood by all shows, and provide an increased level of oversight for projects that are near or over budget

· Work to adjust budget and/or client expectations for projects that are near or over budget, to improve the project’s financial outcome

· Maintain hands-on knowledge of the Shotgun pipeline  sufficient to produce shows effectively, understand the Production team’s workflow, and monitor the status of projects in detail

· Support Producers in managing client expectations to ensure they will be met, and that Folks is equipped to deliver on those expectations

· Cultivate a team-oriented approach across the Production team, and resolve resource conflicts between shows

· Look for opportunities to remain actively engaged with other shows by sitting in on reviews and kick offs, doing walk-throughs, and meeting new team members


Bidding Workflow


· In tandem with studio leadership, review all out-going bids to ensure accuracy, consistency, and clarity of bids, including clearly stated bid assumptions that protect Folks as well as clients

· Understand client expectations  for budgets and bids. Guide other Producers to present realistic numbers to clients, addressing large disparities by phone or in person

· Ensure bids allow for profit margins in line with company targets (barring special concessions approved by studio leadership), and that margins are maintained during production

· In tandem with studio leadership, monitor bids versus actuals for on-going projects at the facility. Flag budget issues in a timely manner, and recommend solutions


Training and Mentoring


· Organize new hire training for Producers and Production staff, and keep existing staff up-to-date on latest workflows, technology and best practices

· Encourage Producers to ask for routine guidance and insight into the needs of active shows, and be available to answer  project and budget related questions

· Act as a mentor to other team members, both formally and informally. Role model conflict resolution and provide insight into complex situations

· Develop and deliver formal training sessions that cover technical aspects of the Folks Production pipeline, client relations, and company policies related to Production

· If needed, prepare and maintain Production FAQs and document workflows and best practices, organizing them to be readily accessible to Production staff


Resource Management


· Prepare a weekly high-level report for studio leadership on the overall status of shows and Producer assignments, flagging issues of note

· Participate in day-to-day decisions about staffing and other Production resource needs. Flag any resource issues (facility-wide) with the potential to impact production

· Monitor the facility’s interactions with outsource vendors at a show level, including communication between Producers and vendors, POs and vendor billing

· Liaise with other departments  – PM, IO, editorial, finance, HR, facilities – and ensure necessary resource and scheduling information is available to all relevant departments

· Participate in decisions about balancing workload across facilities to leverage the strengths of different groups and utilize resources efficiently (e.g. minimize idle time and overtime)

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